Michael Spellman Email & Phone Number

Windsor, CT

Hartford, Connecticut Area

• Service Coordinator – Billing and Receivable Management and Policy Installation SystemsServed as coordinator between Business partners, offshore and onshore system maintenance and development teams in a Production.
• Demonstrated ability to quickly adapt from Mainframe to working in a distributed environments
• Implemented new methodology to track, categorize, and prioritize Production Support incidents, increasing efficiency in identifying trends and expediting resolution.
• Collaborated with teams to design a repository for all open Production tickets to document customer impact, both financial and volume, aging, root cause analysis, and other pertinent information. Designed with.
• Organized and managed teams across applications in Supply Chain to resolve high impact and priority incidents and implement solutions with aggressive timeframes

Hartford, Connecticut Area

• Client: Pratt &Whitney AircraftProgram Manager, July 2015-March 2016Led team on an aftermarket finance transformation project that developed detailed documentation of billing processes and a robust communication.
• Enabled on-time, accurate invoice generation.
• Resulted in streamlined and standardized billing process reducing invoicing latency and increasing efficiency.
• Provided seamless transfer of knowledge and ownership to offshore team through instruction and mentoring.

Hartford, Connecticut Area

• Client: Hartford Insurance GroupTech Lead-Program Manager, 2011-2015Implemented components in large scale projects with design, build, test and deployment, coordinating with offshore teams and collaborating with.
• Led team for Educator’s Legal Liability product, as part of a multimillion dollar redesign, bringing it in on time with low defects.
• Utilized Rapid Requote tool to develop alternative method from original design resulting in significant savings for the client.
• Automated change of a rate tier factor based on Customer Code making user input obsolete unless desired by customer.
• Lead, trained and mentored offshore developer team in database scans delivering high quality product contributing to increase standardization.

Hartford, Connecticut Area

• Client: Hartford Insurance GroupTeam Lead Production Support, 2008-2011Triaged production problems and delegated assignments to offshore team for resolution. Release management of permanent fixes from design, build.
• Installed process to track progress and insure fulfillment of Service Level Agreements.
• Eliminated ticket backlog with offshore team effort.
• Standardized exception release with installation of matrix to increase efficiency and compliance.
• Created of tools and templates repository that streamlined Online Maintenance process.

Hartford, Connecticut Area

• Client: Hartford Insurance GroupDeveloper-Maintenance Team, 2006-2008Maintenance consists of enhancements to functionality for compliance and new or updated products, and production discrepancy fixes with.
• Met or exceeded all milestones and required deliverables associated with delivery of all work units: 100% compliance with all key dates for deliverables.
• Quickly assigned larger projects.
• Engaged to extract, document, organize and catalogue information and knowledge of processes and resources from client employees.
• Led Knowledge Transfer for General Liability and Umbrella lines of business to offshore team members.

Hartford, Connecticut Area

• Lead Tech, Component AreaTriaged production issues and delegation of assignments team for resolution in the Commercial Lines Small Business Rate, Quote, and Issue Automobile application.
• Devised workarounds to temporarily bypass glitches including manual updating of customer data.
• Managed and administered programming assignments to staff.
• Acted as resource for developers providing guidance, feedback, test plans.
• Served as Technical Lead for projects in Component area.