Margaret Spring Email & Phone Number

Ashland, Oregon, United States

Articulated vision & roadmap for componentizing functionalities into a flexible, scalable digital platform. Oversaw tools & services that secured benefit applicants an average annual increase of $2465/household. Piloted 'Eligibility Quick Screener' tool, which increased likely-eligible-but-not-enrolled client referrals by 23% with a 12% reduction in support center call time. Led development of a mobile document upload component that reduced client's submission of prepared benefit applications from 5 to 1 week. Spearheaded cross-organizational forum to align on roadmap, product life cycle, product design and market objectives. Collaborated on external funding proposals; assessed & implemented 3rd party SaaS partnerships. Created onboarding and development ladder for mentorship program.

Entrusted to assess status and steps needed to fulfill grants for product and technology development. Guided grant recipients in communication about development processes, backlog & prioritization, and rollout strategy.

Brooklyn, New York, United States

Recruited as SME to create a 6-month online program for technical, analytical, and soft skills needed in product management. Developed hands-on exercises and capstone assignments to prepare students for real world Product responsibilities. Produced product management mentoring and coaching guidance for e-learning platform.

New York, New York, United States

Brought in to advise the executive team, following their $5M Series B funding, on US expansion & product diversification to achieve $40M global sales target by 2021. Created ‘Pitch Primer’ to guide partner strategy.

Brooklyn, New York, United States

Designed & built location-specific, automated chat tool prototype with multiple conversation paths to inform, support and advise unpaid caregivers of those with dementia or cognitive impairment. Cultivated advisory relationships with prominent medical and social service organizations; bridged varied team experience with subject and technology. Finalist for Blue Ridge Labs 2017 Catalyst program and openIDEO Caregiving for Dementia Challenge

Brooklyn, New York, United States

Led user research and ideation for fellowship cohort of developers, designers and subject matter experts to identify product opportunities to serve low-income, older adults. Research focused on elder abuse, acclimation post-incarceration, transportation access and support for caregivers of those with dementia or cognitive impairment.

New York, New York, United States

Defined specifications for greenfield, enterprise-level lead generation ‘Salesgenie’. Enabled marketers to directly configure targeting and segmentation using comprehensive data on 15M businesses, 2K consumers.

New York, New York, United States

Led email platform on which clients customized, segmented and tested messaging content using data on 2.4B consumers. Responsible for product roadmap and implementation for the email service provider portion of Acxiom’s $100M/year Impact-X multichannel marketing platform. Coordinating liaison between account management, sales, development and the executive team.

San Mateo, California, United States

San Francisco Bay Area

Brought in to streamlined client development processes to align with organizational goals and product roadmap. Led overhaul of product development processes and buy/build decisioning for $6 billion market cap financial services firm.

San Francisco Bay Area

Defined and prioritized specifications for features to meet strategic objectives of 700+ client organizations. Created and implemented PRDs, functional requirements, financial models, KPIs and operational support processes.

San Francisco Bay Area

Researched and specified 'Portfolio Checkup' features (many still in use today!). Architected and implemented front to back-end investment type taxonomy and mapping model used to integrate data from internal and vendor data sources. Managed relationships with data vendors such as Morningstar and Standard & Poor’s.

San Francisco, California, United States

Apprentice broker on international emerging market team with $30+ million in annual business earnings from mutual and pension funds. Market analysis on emerging market data for daily fixed income sales team and client briefing.Certifications: General Securities Registered Representative (Series 7) & Uniform Securities Agent (Series 63).

Chicago, Illinois, United States

Prepared strategy and competitive threat briefings for Strategy Committee and Boardof Directors. Coordinated training sessions to promote CBOT and derivative trading in the U.S. and abroad.

Masters Of Information Management & Systems

Activities and Societies: Management of Technology Certification from Haas School of Business, Alice Baker Research Scholarship.

Ba, Political Science & International Studies

Development, Culture And Social Justice Program - Fortaleza, Brazil