Responsible for curriculum development, instruction, student assessment, and classroom management for the Banking Class in the Careers in Banking and Finance Training Program. Educated participants in sales effectiveness, winning customer service behaviors and bank operations. Develop and maintain relationships with employer partners, including individual employers and industry associations, and develop deep understanding of employer requirements and skills needed to fill vacanciesPlace graduates in employment, including helping participants complete applications, contacting employers on clients’ behalf, and prepping clients for job interviews

Oversaw operations of multiple banking centers, with responsibility for meeting and exceeding corporate performance goals and targets. Defined organizational and strategic objectives, developed sales, operation and customer service processes, and recruited / trained top performing sales teams. Formed strong relationships with partners and centers of influence in the community. Designed and implemented training and incentive programs to optimize performance. Managed all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.