Michael Steiner Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

- Helped develop and project manage a new sports betting application from creation to launch in a new market for a new company. - Developed and created policies, procedures and operational guidelines that followed both internal and regulatory requirements - Partnered with multiple integration partners to add valuable payment and improvement options to the.

Las Vegas, Nevada, United States

• I manage overall activities, including cash management, customer issues resolution, and selling of chips to customers. I prepare payrolls in accordance with attendance records in Kronos to facilitate the department on.
• Leveraged exceptional expertise in formulation of effective training guidance for each position within the department.
• Collaboratively worked with cross-functional teams to deliver high-level support to co-workers in execution of designated activities.
• Expedited new hire processing and saved one hour for each new hire on boarded through development of training plan for new hires.
• Calculated dealer downs more efficiently, resulting in saving at least 2 working hours each week through formulation of tracking document.

Las Vegas, Nevada

• During this role, I executed the following activities,I prepared a training plan for the effective utilization of new software for MGM Resort sportsbooks. I delivered performance-driven training to multiple.
• Owned control overall designated activities, including analysis of contract requirements, property logistics and support operations, task force support logistics, and IT PMO support.
• Played integral role as lead project manager for development of new staffing software to manage company operations from all aspects of sourcing/RFP creation to start of implementation.
• Provided robust ideas and solutions to mitigate operational concerns, while performing time and motion studies for various operational projects across the company.
• Developed project plan to hire and train all new employees through close collaboration with cross-functional teams.
• Acted as project manager to support Slot Strategy and Procurement departments for timely accomplishment of MGM 2020 tasks and desired objectives.

Las Vegas, Nevada Area

• Served as project manager in execution of various initiatives, such as security, finance, and corporate within MGM Resorts including development of RFP response analytical excel dashboards and templates.
• Provided exceptional support as implementation lead in development of software program from start to completion to minimize time spent on legal billing by at least 25% as the previous method done via email.- Member of.

Las Vegas, Nevada Area

• Secured minute per each check across all MGM properties by utilizing time and motion study in development of effective recommendations and strategies.
• Spent 3 months in DC to help oversee a task force to open MGM National Harbor. Duties include helping with travel, communications, pre-opening casino and F&B testing and HR support

Poker Room

- Responsible for the day to day scheduling of an 80+ employee department that had unique scheduling needs. - In charge of all required training for the department and making sure all employees complete their training- Consulted with the Director on weekly and monthly strategy for promotions and ways to improve customer counts and revenue increase - Helped.

- Worked with shift manager to help oversee the games running in the poker room including handling customer service issues as well as game protection oversight - Worked with Poker representatives to help seat guests and answer any questions that came up - Trained with shift manager to help oversee the daily operation as a Shift Manager

Las Vegas, Nevada Area

Gaming Management

Marketing