Mark Stevens Email & Phone Number

Nashua, NH, US

Wilmington, MA

Leading a team of customer focused individuals supporting Watson-Marlow, the leader in the fluid technology industry. Engaged with multiple business sectors including; Food & Beverage, Industrial, Environmental, OEM and Bio-Pharmaceutical customers in a $200 million dollar enterprise the team provides essential "one stop" customer support in all facets of.

Bedford, MA.

• Led a dynamic program management team driving new product introductions, software and hardware upgrades and updates through all areas of Operations, including building material structures, operationalizing the order.
• Led a team of dedicated product program managers to operationalize and deliver over 80 product releases, including multiple “major” releases with significant impact on the Security Division of EMC, product updates, and.
• Redefined the team structure allowing for efficiency improvements, eliminating single point of failure issues, improving turnaround, and streamlining communication with product management and marketing.
• Continuously improved efficiency and productivity by sponsoring Lean Six Sigma programs, including new process verification testing through fulfillment, return material processes with customer advanced replacements.
• Ensured customer satisfaction, transactional data quality and accuracy by developing more robust ISO documentation, including more comprehensive Key Performance Metrics (KPIs).
• Drove operational direction and strategic planning as a member of the Executive Steering Committee for RSA, representing Global Operations on the corporate ERP release, along with the prioritization of RSA specific IT.

Southboro, MA

• Change Leader for a multi-million dollar ERP implementation, introduction of business process design improvements for global product operations, including product fulfillment, supply chain, procurement, BI reporting.
• Led ERP design and implementation teams, comprised of consultants, solution integrators, and key business representatives successfully delivering a 2 1/2 year program on time representing a one billion dollar, Security.
• Designed, influenced and conducted business training, developed and introduced business process improvements and drove simplification and systemic enhancements.
• Managed teams through data conversions, improving data structures such as material set up and reporting capabilities.
• Drove the execution of Post Go Live deliverables, negotiated enhancements, and supported “break/fix” items through stabilization, including training facilitation, ticket tracking, and business liaison with internal.

Bedford, MA

• Led organization of 30+ employees focused on the customer experience and an advocate for voice of the customer. Supported all aspects of transactional/order management and customer data management. Provided guidance.
• Drove the order process team to meet quarterly bookings targets and revenues of more than $250M.
• Achieved all quality initiatives, including transactional excellence, ISO 9001 standards, audit processes, documentation, metric dashboards, and production control measures by initiating Lean 5S standards through the.
• Spearheaded continuous improvement programs and systemic enhancements to optimize lead-times, data quality, and quality standards.
• Collaborated in introducing new document control and systemic record storage with workflow to reduce the cycle time from order entry to release to fulfillment.
• Identified and drove opportunities for cross-functional teams to improve the order to cash cycle, communications while enhancing customer delight.

Bedford, MA

• Managed a highly effective customer service team focused on providing customer first service in all aspects of order management, building business partnerships, and assisting sales and business partners with order.
• Developed, trained, and deployed new business processes documents, procedures, and standards for global order management team.
• Drove transactional quality improvements, resulting in achieving measurements of 98% accuracy for over 12,000 orders transacted quarterly.
• Drove the adoption and implementation of an integrated electronic (EDI) offering between RSA and five global distribution partners.
• Increased efficiency and performance with channel sales teams by developing new channel excellence processes for the operations team.

Littleton, MA

Marlboro, MA

Nashua, NH

Nashua, NH

Nashua, NH