Monica Thornton Email & Phone Number

Bozeman, Mt, Us

Bozeman, Mt

• Serve as a leader on cross-functional client teams, overseeing the configuration and delivery of client work, ensuring adherence to work planning framework, validating configuration and testing approaches, providing coaching regarding methods and tools. • Provide technical expertise and guidance aimed at helping enterprise-level clients manage, evolve, and enhance their CX platforms via best-in-class solutions designed to meet their business needs. • Support and manage a team of four Solutions Consultants with a focus on coaching, oversight, development, and performance appraisals. • Take an active role in the recruiting, hiring, and assessment of candidates. Lead product training and key onboarding sessions. • Identify opportunities to iterate and improve on existing processes through active participation in internal initiatives aimed at helping the organization grow, scale, and learn. • Research and gain expertise on new product features and functionality. Serve as a subject matter expert within the delivery organization focused on the testing, implementing, and deployment of new features.

Bozeman, Mt

• Served as a member of several cross-functional client teams aimed at helping enterprise-level businesses grow and improve their customer experience (CX) programs.• Designed, built, tested, evolved and optimized system configurations to align with changing business needs and CX program goals. • Developed expertise in CX program design and translated client business needs and objectives into robust, scalable, high-quality solutions that aligned with best practices in system design.• Effectively communicated with client teams to provide analytical insights, best practice guidance, and technical support.

Bozeman, Mt

• Worked on a NASA STTR Phase II project with a rotating team of 2 to 5 developers.• Assisted in the design and development of software solutions focused on system prognostics.• Tested, modified and updated the software's GUI based on contract requirements and user feedback.• Wrote and edited reports, documentation, and other required deliverables.• Coordinated with key stakeholders including NASA personnel, MSU faculty and small business partners.

Big Sky, Mt

• Oversaw the Yellowstone Club Spa and the Health & Wellness Center during a period of considerable growth in both locations.• Led a team of up to 21 employees and independent contractors in 2 locations.• Managed employee hiring, training, scheduling, oversight, payroll, and performancereviews.• Developed, implemented and maintained training and organizational systems, employee resources and procedures.• Coordinated with external vendors to build relationships, purchase goods, and manage accounts. • Assisted the Member Services team in the planning and execution of special events.

Master’S Degree, Computer Science, Gpa 3.88

Activities and Societies: Numerical Intelligent Systems Laboratory (NISL)Focus on Machine Learning.

Bachelor’S Degree, Anthropology, Gpa 3.76

Focus on Archaeology. Graduated with Highest Honors in Anthropology.