Monica Thornton Email & Phone Number

Bozeman, MT

• Serve as a leader on cross-functional client teams, overseeing the configuration and delivery of client work, ensuring adherence to work planning framework, validating configuration and testing approaches, providing.
• Provide technical expertise and guidance aimed at helping enterprise-level clients manage, evolve, and enhance their CX platforms via best-in-class solutions designed to meet their business needs.
• Support and manage a team of four Solutions Consultants with a focus on coaching, oversight, development, and performance appraisals.
• Take an active role in the recruiting, hiring, and assessment of candidates. Lead product training and key onboarding sessions.
• Identify opportunities to iterate and improve on existing processes through active participation in internal initiatives aimed at helping the organization grow, scale, and learn.
• Research and gain expertise on new product features and functionality. Serve as a subject matter expert within the delivery organization focused on the testing, implementing, and deployment of new features.

Bozeman, MT

• Served as a member of several cross-functional client teams aimed at helping enterprise-level businesses grow and improve their customer experience (CX) programs.
• Designed, built, tested, evolved and optimized system configurations to align with changing business needs and CX program goals.
• Developed expertise in CX program design and translated client business needs and objectives into robust, scalable, high-quality solutions that aligned with best practices in system design.
• Effectively communicated with client teams to provide analytical insights, best practice guidance, and technical support.

Bozeman, MT

• Worked on a NASA STTR Phase II project with a rotating team of 2 to 5 developers.
• Assisted in the design and development of software solutions focused on system prognostics.
• Tested, modified and updated the software's GUI based on contract requirements and user feedback.
• Wrote and edited reports, documentation, and other required deliverables.
• Coordinated with key stakeholders including NASA personnel, MSU faculty and small business partners.

Big Sky, MT

• Oversaw the Yellowstone Club Spa and the Health & Wellness Center during a period of considerable growth in both locations.
• Led a team of up to 21 employees and independent contractors in 2 locations.
• Managed employee hiring, training, scheduling, oversight, payroll, and performancereviews.
• Developed, implemented and maintained training and organizational systems, employee resources and procedures.
• Coordinated with external vendors to build relationships, purchase goods, and manage accounts.
• Assisted the Member Services team in the planning and execution of special events.

Master’S Degree, Computer Science, Gpa 3.88

Activities and Societies: Numerical Intelligent Systems Laboratory (NISL)Focus on Machine Learning.

Bachelor’S Degree, Anthropology, Gpa 3.76

Focus on Archaeology. Graduated with Highest Honors in Anthropology.