As an Executive Scheduler I am responsible for supporting the recruiting team, executives and clients with interview scheduling; utilizing a high-touch and personalized approach. To include managing the executive's calendars with limited availability using a variety of administrative tools.

Streamlined system for managing administrative duties for the organization's center director and senior managers, resulting in an increase in meeting preparedness efficiency. Enhanced security protocols by 25% through meticulous management of security details and guest information, ensuring a secure and confidential environment for internal and external meetings. Evaluated the effectiveness of transportation arrangements, meeting locations, and material preparation, leading to a 30% improvement in overall meeting logistics. Monitored and enhanced the control of guest information, badges, and meeting materials, resulting in a 25% decrease in errors and discrepancies.

Played a pivotal role in the planning and execution of executive-level departmental functions, improvement in the overall efficiency and effectiveness of these events. Coordinated meetings and travel arrangements with a focus on confidentiality, achieving reduction in information leaks and maintaining a high level of discretion in executive travel logistics. Calendar management resulting in a reduction in scheduling conflicts and ensuring an increase in executive attendance at key meetings. Conducted comprehensive reviews of expense reports, check requests, and invoices, resulting in a 20% decrease in financial discrepancies and improved accuracy in financial transactions. Demonstrated office administration expertise in large and complex organizations, contributing to an increase in organizational agility, improved responsiveness to changing demands, and streamlined administrative processes.

Provided executive-level administrative support to the CEO, ensuring timely and efficient assistance. Served as Deputy to the Human Resource department, overseeing the new employee onboarding process. Managed the CEO's intricate calendar and played a key role in organizing departmental events. Developed robust relationships with cross-functional teams and stakeholders, emphasizing a commitment to customer service excellence. Elected as a mediator for conflict resolution between upper management and employees

Executed executive-level clerical tasks for three directors with a 98% accuracy rate in document preparation, correspondence, reports, and presentations, resulting in a 20% increase in the quality of materials presented to stakeholders. Initiated routine correspondence, achieving a reduction in editing time and an improvement in document formatting efficiency in alignment with HR policies and procedures. Conducted database entry with meticulous attention to detail, achieving a 95% accuracy rate and reducing data entry errors resulting in more reliable information. Responded to information requests with a 30% improvement in response time, demonstrating efficiency and timely support to internal and external stakeholders.

Served as Customer Service Specialist for a successful Toll Highway Company servicing over a Billion customers annuallyProvided customer service to customers by handling an average of 60 to 70+ calls daily, duties included registering new accounts, accounting, collections of delinquent accounts and resolution; consistently communicated with effective written and oral communication.Educated and assisted 80% of translations for Spanish speaking customer baseDemonstrated 90% resolution on delinquent accounts

Served as an account manager for a subsidiary entity of the largest home loan lender Countrywide Home Loans with an average of 10K+ credit reports annuallyManaged daily credit report preparation of 40+ credit reports for home loan qualifying customers annually; identify erroneous data, interpreted data, resolution, dispute, and follow-up to ensure stakeholder approval, retention and resolution. Generated daily ADHOC reports and prepared drafts in a wide variety of finished documents including presentations.Demonstrated accurateness by passing 100% of monthly audits and minimized 90% of customer complaints by developing and interacting in a professional; therefore, building successful relationships with customersParticipated on going self improvement skills and team performance

Provided high-level administrative and project management and shipment logistics to five+ in-bond warehouses in South America; a sector of the largest Japanese private owned zipper company with over $100 million in annual revenue. Managed calendar, travel and meetings for Division manager. Simultaneously planned, coordnated transport projects. Handled shipments totaling 200 trucks annually into Mexico and South America from inception to completion, managed the project's requirements and ensuring on time completion, within cost and required quality standardsManaged inventory control; stocked the in-house manufactured inventory to in-bond warehouses in South America including preparation of reports and export logistics Manage critical deadlines and project follow-upIllustrated effective written and oral communicationCollections - organized and maintained various files, collected 90% of unpaid/overdue accounts by generating daily status reports and payment tracking worksheets. Identified deposits, posted to corresponding accounts, and maintained accurate accounting of all monies received and sold.