Mark Suste Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois

Chicago, Illinois

Architecting solutions for new logo and existing customers in the Net-Centric and Corporate landscape internationally. Designing network strategies for the customer base for one of the Top Internet Service Provider’s Worldwide.Supporting four Sales teams nationally within the Central Region: Chicago, Minneapolis, and New Orleans.Providing technical training to the Sales teams and Sales Engineering peers to strengthen their skillsets.Advising the full span of Sales roles from Account Manager to Chief Revenue Officer on customer situations.Selected to represent Sales Engineering for the Award of President’s Club in 2015.Received Most Valuable Support Person Award for Q3-2015.

• Ensuring business continuity to all customers after a company acquisition of ANET Internet Solutions by utilizing strong relationships with customers• Reviewing current processes/procedures which current customers are contracted and assisting in the adoption process into the Cogent business model• Supporting facility and network of four Chicago market data centers including the main hub for one of the top five Internet Service Providers worldwide• Providing hands-on technical expertise for maintenance, support, and installation of fiber optic networks• Managing projects with vendors and building management in high-profile office buildings including the Sears Tower and Chicago Board of Trade

• In the role of a lead manager, acted as the public face of ANET Internet Solutions in the Chicagoland area to customers and partners, provided technical expertise and strategic solution design to high-profile customers including the Chicago White Sox and Chicago Bulls• Responsible for all technical operations at the two Chicago market data centers (Chicago-Loop and Naperville, IL) which support over 400 customers• Managed and participated in the formal escalation process for seven data centers located in five markets including Chicago, Boston, Pittsburgh, Cleveland, and Richmond• Directly managed staff of six Network Operations Center Analysts including hire/fire responsibilities and ensured 24/7/365 support in the Chicago market • Managed the day-to-day operations at the Chicago-Loop and Naperville, IL locations including the complete staff• Supported the local sales team as the on-site technical expert by providing recommended solutions to prospective customers• Responsible for ensuring that service-level agreements were met for all provided services including Internet access, Windows/Linux Server products, firewall and VPN solutions• Planned, designed and implemented all data center equipment additions and modifications including power, HVAC, cages, cabinets, and security controls• Responsible for all disaster recovery controls including UPSs, ATSs, PDUs and generator sets supporting dual A/B power feeds to the data center infrastructure• Change control meeting coordinator which included tracking approvals and sending notifications to customers for upcoming changes/maintenances• Wrote and distributed RFOs and RCAs for outage periods to customers

• Reported directly to the CIO• Was responsible for maintaining a centralized, secure, and stable environment in the Corporate Data Center for both internal and client systems and networks• Responsible for annual data center budget and expenditure justification• Provided recommendations and participated in the decision making process for enterprise-wide technology acquisitions• Key player in enterprise security policy creation aligning with ISO17799, Gramm-Leach-Bliley, HIPPA, and Sarbanes-Oxley industry standards• Stored and secured sensitive credit and financial data including Bank of America, Juniper Bank, Discover Card, American Express, and TransUnion• Maintained Disaster Recovery and Business Continuity Plans which include backup, change control, change management, security, incident response, and site recovery procedures• Led an enterprise-wide rollout of Active Directory for all 13 locations

• Maintained 125 Windows/Linux servers, ensuring server and application availability (backups, reboots, etc.) and meeting service level requirements• Assisted network team in maintenance of frame relay network, centralized internet access, point-to-point client T1s, VPN connectivity (routers, switches, firewalls, and local networks), IP configuration, VLAN assignment, and DMZ architecture• Set up data center layout—racked, organized, and connected servers/routers, setup T1/DS1/DS3 lines, HVAC, fire-suppression, power, and security systems• Managed security, user lists, and configuration of Active Directory for all sites• Ran a strict patch management strategy ensuring that all environments (Development, Test, Staging, and Production) are consistent, and updated• Maintained and reported server/router/switch logs for reboots, site code/database promotions, intrusion detection, backups, and audit logs for all site locations• Completed Cisco Certified Network Associate (CCNA) training

• Managed local area network including user administration and security policies• Administered database servers, Web servers, email servers, application servers, and desktops for Protocol Aurora; also partially responsible for corporate servers• Responsible for development and administration of web applications• Regularly interacted with clients regarding production and development issues

• Developed web sites for small companies in the Chicagoland area• Member of development team that designed and implemented the Sears Tower Skydeck website, www.the-skydeck.com• Updated and maintained AMLI apartments website, www.amli.com

• Worked as Level III technical support• Assisted in Year 2000 implementation and evaluation project• Prepared Macintosh machines for OS 8.5.1 deployment• Helped with installation and configuration of Compaq and Dell desktops and laptops• Aided in asset management inventory for 1000+ machines• Built a laptop imaging server for remote corporate locations

Bachelor Of Science (Bs), Network Technology

Bachelor Of Science (Bs), Computer Science

Associates In Science, Computer Science

Activities and Societies: Men's Tennis, 1997 - 1999