Saad Zaheer Email & Phone Number

Rawalpindi, Punjab, Pakistan

Sentinels BPO Solutions empowers businesses to optimize their operations through tailored outsourcing solutions.

Pakistan

I have worked with Appen on many freelance projects including data annotation, transcription, SEO, and many others.Also worked with:o Pactera EDGE (OneForma)o Defined Crowd (Neevo)o Upworko QA Worldo Teemwork.ai

Rawalpindi, Pakistan

Supervising and directing teams, providing guidance and direction to ensure that all teams were working efficiently and effectively.Coordinating and conducting training for new hires, ensuring that all individuals were properly trained and equipped to perform their duties.Collaborating closely with the quality assurance team to conduct daily audits and ensure that all processes were being followed correctly.Communicating regularly with clients through biweekly meetings and responding to client inquiries on a daily basis, maintaining positive relationships and addressing any issues that arose.Tracking and reporting on all performance-related tasks on a daily, weekly, and monthly basis, providing regular updates to senior management.Delivering training and development programs to employees, and helping them to be productive and efficient in their work.Continuously reviewing processes and procedures and implementing changes to improve productivity and quality of the work.Collaborating with other departments to ensure smooth operations and coordination.Monitoring and ensuring compliance with company policies and procedures.Providing regular feedback and coaching to team members to improve their performance.

Islāmābād, Pakistan

Transcribed customer service calls for CallRevu and Central Station Marketing, ensuring accuracy and timeliness of transcripts.Dialed on various mortgage campaigns such as Quicken Loans Mortgage, Nationstar Mortgage, and Reverse Mortgage, as well as Auto Warranty and Home Improvement campaigns.Achieved outstanding performance in transcription, earning recognition through awards such as Top Dog and Quality Hero of the Day.Assisted management with daily tasks including training new team members, compiling team reports, supervising trainees, and conducting audits.Led the launch of a new transcription project for Central Station Marketing, including transcribing audio, training team members, generating client reports, conducting audits, and managing a small team.

Carried out surveys on diabetes.