I began my career in 2012 at Soft-Tech BPO and later at Touchstone Communications, in the telemarketing industry, where I honed my communication skills and gained a deep understanding of sales and marketing strategies. In 2014, I transitioned into transcription, where I transcribed calls for car dealerships and provided valuable insights to improve customer experiences. I also helped starting a new project where I transcribed calls for cleaning services, and trained individuals, which allowed me to gain experience in a different industry and expand my skillset.In 2016, I joined Eracon Technologies as a Team Lead and later on, as an Assistant Manager of Operations and Training, where I spent the next 5 and a half years leading and managing the operations team and developing and implementing training programs for new employees. During my time at Eracon Technologies, I also took on various leadership roles, overseeing multiple projects and managing multiple teams. My contributions played a key role in the company's significant growth.In the last 2 years, I began freelancing on platforms such as Appen, OneForma, Teemwork.ai, Upwork, and QA World, where I had the opportunity to work on a diverse range of projects including audio transcription, data annotation, segmentation, and search engine optimization (SEO).In early 2022, I founded Sentinels BPO Solutions, a company focused on delivering high-quality services in BPO industry with a team of dedicated professionals.Throughout my career, I have been driven by a passion for continuous learning and personal and professional growth. I am excited to see where the next chapter of my journey takes me and to continue building my skills and expertise in the business world.