Saad Zaheer Email and Phone Number
I began my career in 2012 at Soft-Tech BPO and later at Touchstone Communications, in the telemarketing industry, where I honed my communication skills and gained a deep understanding of sales and marketing strategies. In 2014, I transitioned into transcription, where I transcribed calls for car dealerships and provided valuable insights to improve customer experiences. I also helped starting a new project where I transcribed calls for cleaning services, and trained individuals, which allowed me to gain experience in a different industry and expand my skillset.In 2016, I joined Eracon Technologies as a Team Lead and later on, as an Assistant Manager of Operations and Training, where I spent the next 5 and a half years leading and managing the operations team and developing and implementing training programs for new employees. During my time at Eracon Technologies, I also took on various leadership roles, overseeing multiple projects and managing multiple teams. My contributions played a key role in the company's significant growth.In the last 2 years, I began freelancing on platforms such as Appen, OneForma, Teemwork.ai, Upwork, and QA World, where I had the opportunity to work on a diverse range of projects including audio transcription, data annotation, segmentation, and search engine optimization (SEO).In early 2022, I founded Sentinels BPO Solutions, a company focused on delivering high-quality services in BPO industry with a team of dedicated professionals.Throughout my career, I have been driven by a passion for continuous learning and personal and professional growth. I am excited to see where the next chapter of my journey takes me and to continue building my skills and expertise in the business world.
Sentinels Bpo Solutions
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FounderSentinels Bpo Solutions Mar 2022 - PresentRawalpindi, Punjab, PakistanSentinels BPO Solutions empowers businesses to optimize their operations through tailored outsourcing solutions. -
FreelancerAppen Mar 2019 - Nov 2022PakistanI have worked with Appen on many freelance projects including data annotation, transcription, SEO, and many others.Also worked with:o Pactera EDGE (OneForma)o Defined Crowd (Neevo)o Upworko QA Worldo Teemwork.ai -
Assistant ManagerEracon Technologies (Pvt) Ltd. Jul 2016 - Feb 2022Rawalpindi, PakistanSupervising and directing teams, providing guidance and direction to ensure that all teams were working efficiently and effectively.Coordinating and conducting training for new hires, ensuring that all individuals were properly trained and equipped to perform their duties.Collaborating closely with the quality assurance team to conduct daily audits and ensure that all processes were being followed correctly.Communicating regularly with clients through biweekly meetings and responding to client inquiries on a daily basis, maintaining positive relationships and addressing any issues that arose.Tracking and reporting on all performance-related tasks on a daily, weekly, and monthly basis, providing regular updates to senior management.Delivering training and development programs to employees, and helping them to be productive and efficient in their work.Continuously reviewing processes and procedures and implementing changes to improve productivity and quality of the work.Collaborating with other departments to ensure smooth operations and coordination.Monitoring and ensuring compliance with company policies and procedures.Providing regular feedback and coaching to team members to improve their performance. -
Senior Customer Service RepresentativeTouchstone Communications Sep 2013 - Apr 2016Islāmābād, PakistanTranscribed customer service calls for CallRevu and Central Station Marketing, ensuring accuracy and timeliness of transcripts.Dialed on various mortgage campaigns such as Quicken Loans Mortgage, Nationstar Mortgage, and Reverse Mortgage, as well as Auto Warranty and Home Improvement campaigns.Achieved outstanding performance in transcription, earning recognition through awards such as Top Dog and Quality Hero of the Day.Assisted management with daily tasks including training new team members, compiling team reports, supervising trainees, and conducting audits.Led the launch of a new transcription project for Central Station Marketing, including transcribing audio, training team members, generating client reports, conducting audits, and managing a small team. -
Customer Service RepresentativeSoft-Tech Bpo (Pvt.) Ltd. Mar 2012 - Jun 2013Carried out surveys on diabetes.
Saad Zaheer Skills
Saad Zaheer Education Details
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Islamabad Science School & CollegeComputer Science
Frequently Asked Questions about Saad Zaheer
What company does Saad Zaheer work for?
Saad Zaheer works for Sentinels Bpo Solutions
What is Saad Zaheer's role at the current company?
Saad Zaheer's current role is CEO @ Sentinels BPO | Transcription | Lead Generation | Data Annotation | Customer Support.
What schools did Saad Zaheer attend?
Saad Zaheer attended Islamabad Science School & College.
What skills is Saad Zaheer known for?
Saad Zaheer has skills like Transcription, Quality Assurance, Quality Control, Telemarketing, Team Management, Team Leadership, Training, Crm, Outsourcing.
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Saad Zaheer
Electrical Engineer || Uet'25🎓|| Graphic Designer || Matlab || Microsoft Excel || Content Writer || Intern At Iesco || General Member Umeed E SubhMurree -
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Saad Zaheer
Devops Engineer | Streamlining Devops Workflow With Git, Linux, And Aws | Automating Operations With Docker, Ansible, Yaml And Pipelines.Lahore
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