Network Support Engineer
Lahore, Punjab, Pakistan
Provided first-level technical support to end-users, promptly resolving hardware, software, and connectivity issues to ensure minimal downtime and optimal productivity.Diagnosed and resolved a wide range of IT-related problems, including software installation, hardware malfunctions, network connectivity, and email configuration issues.Assisted employees with computer setup, system configurations, and software installations, ensuring smooth on-boarding and minimal disruptions for new hires.Collaborated with team members and higher-tier support to escalate and resolve complex technical issues efficiently.Conducted remote troubleshooting and provided step-by-step guidance to end-users to resolve common technical problems.Maintained and updated user accounts, passwords, and permissions in active directory systems.Assisted in the implementation and maintenance of company-wide security protocols, including antivirus software and data backup procedures.Educated end-users on IT best practices, security policies, and self-help resources to empower them to address routine issues independently.