Jessica Williams Email & Phone Number

Remote

Supporting Buffer customers and the Advocacy team.

Remote

Working to deliver excellent support and education to Buffer’s 1m+ customers. Working with the best team on the planet.

When Topcoder was acquired by Appirio, I was given the opportunity to manage the content strategy and member engagement of the entire Topcoder platform. Accomplishments listed below. ---Community Engagement Strategy & Analysis---- Identified key initiatives and managed several projects impacting member growth and empowerment of over 1 million members.

- Product owner of the design community of Topcoder, conceptualizing and managing new features, platform tools and programs - Managed social engagement, with more than 2,000 forum posts directly solving problems and empowering members- Developed key process strategy and documentation - Governed competition rules and account policies, upholding the.

- Created wireframes and UX layouts based on client specification - Coded finalized concepts into an HTML prototype for the client’s review and approval- Provided progress reports, timelines and milestone updates - Worked with pre-sales staff to develop graphical prototypes of new technologies offered by Topcoder

- Conceptualized and developed new network websites - Redesigned and helped implement a complete fresh look for the entire network - Designed and developed the newest iParenting Media company brand, iParenting Media Awards, including website, product winner seals, collateral, and promotional items - Created iParenting brand collateral - Conceptualized.

- Managed 21 content departments in the national print publication Baby Years Magazine and nine departments in Pregnancy Magazine - Wrote feature cover stories, fillers, news articles and shorts for both magazines - Managed multiple sites on the online network, including the flagship site Pregnancy Today. Tasks included community engagement, community.

• Researched health topics and interviewed experts to write parenting articles published throughout the network
• Contributed feature articles meeting regular deadlines
• Provided editorial calendar ideas and topics