As a dedicated Technical Support Manager, I lead a team of highly skilled engineers the suppoer the development team in application performance monitoring for Dynatrace. In this dynamic role, I emphasize a culture of continuous improvement, pushing my team to excel in performance metrics, stay abreast of cutting-edge technologies through ongoing education, and champion customer success. By fostering an environment that values innovation, collaboration, and individual growth, we not only meet but exceed customer expectations.

I am a results-oriented and seasoned Senior Technical Support Engineer with expertise in network, mainframe and clustered computing diagnostics, and I take pride in mentoring and helping senior leadership develop high-performing teams. By empowering new hires through comprehensive training materials, I cultivate a collaborative and innovative environment where new ideas and solutions flourish across global teams.As a passionate advocate for innovation, I continuously seek to expand my skills and stay at the forefront of technological advancements. I am eager to follow and adopt emerging technologies like cloud, Kubernetes, and AI, as I believe they hold tremendous potential for transforming our industry.I am excited to explore opportunities where my leadership, technical expertise, and passion for embracing cutting-edge technologies can contribute to the growth and success of your organization.

A 1 year pause to raise my newborn son and 2 year old.

Product Owner for FLL Airport's public app and Technical Project Manager for the airport's Geographic Information System and AutoCAD solutions. I combined these technologies to achieve high accuracy location services (+/- 1m) and a human navigation solution for our customers in an environment without GPS capabilities. The end result was a solution that could assist our passengers in navigating to an available parking space, help them locate their parked vehicle using LPR technology, and navigate to their gate using defined routes.

Systems administrator responsible for designing, deploying and maintaining systems within a complex environment. As a senior analyst I also provided guidance and support to junior staff. My responsibilities included managing long term projects, environment updates, change controls and full system rollouts. I worked with other teams to offer solutions on best practices and system security, including a PCI environment. I also supported the engineering team as the lead analyst for the ESRI Geographic Information System.

My primary task was to bring accurate real-time reporting and analytics to the executive team at FLL airport. I did this by creating data models using existing facts from financial and operational databases then combining that with external data sources and big data. I used Pyramid Analytics BI Office to produce data dashboards from a multidimensional data model in SQL Analytical Services.

Business Analyst and IT Liaison support roles for the Operations, Engineeringand Security divisions at Ft Lauderdale International Airport. I managed projects fromenvisioning stage through requirements analysis, procurement and into implementationstage with budgets of over one million dollars. I was also a member of the COOP Emergency Response Team and was an SME for the county's ERP selection.

Provided desktop support for five hundred users and computers. Worked closely with theNetworking and Server teams to lead rollouts for new Operating Systems and patches. Technical lead in image development and enterprise applications. Also a member of the computer forensics team, deconstructing event logs to create a breach timeline.