Product Support Tier 2 Team Lead
Current
Apr 2024 - Present
AeroLeads people directory · profile
Matthew Tan Email & Phone Number
Product Support Tier 2 Team Lead
at
Cato Networks
1 work email found
@expereo.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Support Tier 2 Team Lead
Location
Amsterdam, North Holland, Netherlands
Company size
Who is Matthew Tan? Overview
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Quick answer
Matthew Tan is listed as Product Support Tier 2 Team Lead at Cato Networks, a with 251 employees, based in Amsterdam, North Holland, Netherlands. AeroLeads shows a work email signal at expereo.com and a matched LinkedIn profile for Matthew Tan.
Matthew Tan previously worked as SD-WAN Support Team Lead at Expereo and SD-WAN Support Team Lead at Videns It Services | Now Part Of Expereo. Matthew Tan holds Itil Foundation from Exin Your Ict Competence Partner.
Company email context
Email format at Cato Networks
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{first}.{last}@expereo.com
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AeroLeads found 1 current-domain work email signal for Matthew Tan. Compare company email patterns before reaching out.
Profile bio
About Matthew Tan
Matthew Tan is a Product Support Tier 2 Team Lead at Cato Networks. He possess expertise in wan, voip, lan, itil, ip and 16 more skills.
Listed skills include Wan, Voip, Lan, Itil, and 17 others.
Current workplace
Matthew Tan's current company
Company context helps verify the profile and gives searchers a useful next step.
Cato Networks
8 roles
Matthew Tan work experience
A career timeline built from the work history available for this profile.
Sd-Wan Support Team Lead
Responsibilities:* Managing a global SD-WAN support team (based in APAC, EMEA and LATAM regions)* Overseeing day-to-day support operations and performance* Managing agents performance and objectives* Monitoring of team performance and reporting to the Director Operations* Handling advanced cases and escalations* Collaboration between the SD-WAN support team and other teams (such as the network engineering and underlay teams)* Migrating the support team from Videns -> Expereo (Ticket systems, work processes and knowledge base)
Aug 2021 - Mar 2024
Sd-Wan Support Team Lead
Responsibilities:* Managing the SD-WAN support team* Overseeing day-to-day support operations and performance* Ticket queue management* Handling advanced cases and escalations* Managing the relation and cooperation between the support team and the network engineering team
Jan 2021 - Jul 2021
Support Engineer
Founded in 2012, Videns IT Services is the leading network-independent service provider of managed SD-WAN and SASE solutions. Responsibilities:• Troubleshooting SD-WAN and internet connectivity issues• Monitoring network performance and identifying problems• Reporting incidents to SD-WAN and internet vendors• Processing change requests* Coordinating Videns support team in the Philippines
Jun 2018 - Dec 2020
Support Engineer
I4Ip B.V. - The (Vo)Ip Provider
I4ip provides VoIP and internet services to small and medium-sized enterprises (SMEs)
May 2016 - May 2018
Servicedesk Agent
Apr 2015 - Apr 2016
L2 Customer Care Representative
Sep 2014 - Mar 2015
L1 Customer Care Representative
Sep 2012 - Sep 2014
Team & coworkers
Colleagues at Cato Networks
Other employees you can reach at catonetworks.com. View company contacts for 251 employees →
BL
Benoit Laurent
Colleague at Cato NetworksGreater Paris Metropolitan Region, France
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SH
Sebastian Herten
Colleague at Cato NetworksCologne Bonn Region, Germany
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LM
Lawrence Madrid
Colleague at Cato NetworksMetro Manila, Philippines
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AC
Alexi Christian Guillen
Colleague at Cato NetworksMetro Manila, National Capital Region, Philippines
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FK
Fani Kradshtein
Colleague at Cato NetworksRamat Gan, Tel Aviv District, Israel
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SZ
Shahar Zilka
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel
View →
MB
Markus Böck
Colleague at Cato NetworksAugsburg, Bavaria, Germany
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EH
Erez Hanuka
Colleague at Cato NetworksIsrael
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OV
Ofek Vardi
Colleague at Cato NetworksRishon Lezion, Center District, Israel
View →
JC
Josh Clark
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel
View →
Benoit Laurent
Colleague at Cato NetworksGreater Paris Metropolitan Region, France
View →
SH
Sebastian Herten
Colleague at Cato NetworksCologne Bonn Region, Germany
View →
LM
Lawrence Madrid
Colleague at Cato NetworksMetro Manila, Philippines
View →
AC
Alexi Christian Guillen
Colleague at Cato NetworksMetro Manila, National Capital Region, Philippines
View →
FK
Fani Kradshtein
Colleague at Cato NetworksRamat Gan, Tel Aviv District, Israel
View →
SZ
Shahar Zilka
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel
View →
MB
Markus Böck
Colleague at Cato NetworksAugsburg, Bavaria, Germany
View →
EH
Erez Hanuka
Colleague at Cato NetworksIsrael
View →
OV
Ofek Vardi
Colleague at Cato NetworksRishon Lezion, Center District, Israel
View →
JC
Josh Clark
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel
View →
3 education records
Matthew Tan education
Itil Foundation
Media & Entertainment Management
Havo
Fons Vitae Lyceum
FAQ
Frequently asked questions about Matthew Tan
Quick answers generated from the profile data available on this page.
What company does Matthew Tan work for?
Matthew Tan works for Cato Networks.
What is Matthew Tan's role at Cato Networks?
Matthew Tan is listed as Product Support Tier 2 Team Lead at Cato Networks.
What is Matthew Tan's email address?
AeroLeads has found 1 work email signal at @expereo.com for Matthew Tan at Cato Networks.
Where is Matthew Tan based?
Matthew Tan is based in Amsterdam, North Holland, Netherlands while working with Cato Networks.
What companies has Matthew Tan worked for?
Matthew Tan has worked for Cato Networks, Expereo, Videns It Services | Now Part Of Expereo, Videns It Services, and I4Ip B.V. - The (Vo)Ip Provider.
Who are Matthew Tan's colleagues at Cato Networks?
Matthew Tan's colleagues at Cato Networks include Benoit Laurent, Sebastian Herten, Lawrence Madrid, Alexi Christian Guillen, and Fani Kradshtein.
How can I contact Matthew Tan?
You can use AeroLeads to view verified contact signals for Matthew Tan at Cato Networks, including work email, phone, and LinkedIn data when available.
What schools did Matthew Tan attend?
Matthew Tan holds Itil Foundation from Exin Your Ict Competence Partner.
What skills is Matthew Tan known for?
Matthew Tan is listed with skills including Wan, Voip, Lan, Itil, Ip, Routers, Incidentmanagement, and Sip.
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