Michael Tarr Email & Phone Number

Richmond Hill, Ontario, Ca

Currently managing a team of software Inside Sales Representatives and software renewals licensing specialists for one of Canada's largest IT solutions providers.Focusing on streamlining team efficiencies and achieving challenging KPIs with an emphasis on customer experience.Restructured team to align with the sales practices and the overall company, increasing coverage and cross team activity and support, including the implementation of new request management system to integrate with other internal/external sales teams. Perform analytics on workload, KPIs, load balancing, route cause, inefficient practices, cost of supporting customers and develop and implement processes and best practices supported by analytics.Coordinate system projects with key stakeholders, IT department and sales to improve efficiencies and workflow from concept to UAT and implementation.

Rockleigh, Nj, Us

Managed technical teams across 4 countries to deliver largest European annual tradeshow, attracting 47k attendees, combined with annual sales conference, consultant summit, press briefings, award ceremony and 26 training courses, resulting in seamless show and 20% increase of active leads on the previous year.Responsible for locating, securing, designing and building the company’s first flagship technical showroom in the heart of London, UK and the premium showroom model that is being rolled out to other countries.Coordinated tasks and requirements between cross functional international teams to achieve high quality results.Retained business and built a stronger relationship with the key stakeholder by managing a timely response of designing, delivering and building of a technical educational tradeshow in Kuwait City which eliminated a competitor’s attempts to acquire our customer.

Toronto, On, Ca

Streamlined and developed company sales procedures and tools (including opportunity tracking, customer onboarding, companywide professional services pricing model, billing and leasing procedures, pre-sales questionnaires, bill of material/statement of work templates) resulting in increased accuracy and speed of estimating and quoting. Managed OEM partnerships (including Microsoft, Cisco, NetApp, VMWare, Research In Motion), for a growing company providing network, server and telecom services, ensuring the ability to maximise the use of time sensitive deals, utilise vendor sales and technical training programs and maintain our partnership status at the appropriate levels to benefit from maximum resources and cost benefits.Improved the end-to-end equipment tracking procedures at all stages of the lifecycle, from delivery, pre-install, installation, to managed monitoring service, including the operational development of an in-house customer Services and Inventory database, in combination with administration, technical, deployment and support teams.

London, Gb

Joined the newly created Service Readiness team, responsible for increasing focus on post project support, by providing advice or creating efficient, effective service models for ongoing projects, resulting in an increase in effective service models, approved by all stakeholders by the time of project implementation.Enforced client standards, ensuring stakeholders (including technology and service partners, support structure management and other service management teams), have been fully engaged and approve the resulting service models prior to project implementation, resulting in standards being adhered to, support accountability and reducing post-implementation support issues and response times.

London, Gb

Managed several deployment teams (up to 15 engineers) deploying over 2000 PCs to 11 sites in Jersey, Guernsey, Isle of Man and the UK mainland, migrating users from 3 different domains onto new infrastructure and domain as part of a £60 million Windows infrastructure project for Barclays Wealth (8000 users).Coordinated requirement discovery, planning, communications, application rehosting, UAT, upgrade to compatible versions of Personal Productivity Applications (e.g. business critical Excel and Access databases), deployment and transition to local support teams, including offshore DR facilities

London, Gb

Recruited and managed deployment team of 25 people deploying 1000 Windows XP laptops, combining 2 UK financial sales forces (Woolwich and Barclays) onto the same platform and network, creating a consolidated sales force utilising the same processes and sales tools, resulting in increased regional efficiency and decreased support costs.Planned laptop migrations and deployments to coincide with national sales conferences. Resulted in avoiding user downtime and potential sales revenue of £250k.Designed and managed communication plan between the stakeholders, business partners and users, assuring the minimal amount of deployment issues.Managed the delivery of 900 broadband installations into user’s home to replace previous ISDN and dial-up services. Resulted in the sales agent completing their end of day transactions 60 percent faster.

London, Gb

Led a deployment team in delivering VPN enabled, XP laptops to 450 financial sales users.Planned and executed deployments to coincide with 40 national training events, avoiding user downtime and potential sales revenue of £100k.Setup and managed a centralised build centre to prebuild and configure laptops, resulting in smooth and fast migrations during the training events.

Sydney, Au

Welwyn Garden City, Hertfordshire, Gb

Norwalk, Connecticut, Us