Mike Tempelman Email and Phone Number
Mike Tempelman work email
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Mike Tempelman personal email
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An adaptable and resourceful Information Technology (IT) manager with a strong background in IT help desk operations, call centers, vendor management, hardware/software support, upgrades/deployments/implementations, technical support and training.A driven performer who overcomes challenges and resolves problems while at the same time building alliances and working relationships. Evaluates existing systems and implements improvements to optimize efficiency and effectiveness.Specialties: IT service management (ITSM), service level agreement (SLA) management, customer satisfaction (CSAT), KPI management, change management, vendor contract negotiation and management, RFP engagement, call monitoring, quality assurance, cloud data security, learning management systems (LMS)
Orthofix
View- Website:
- orthofix.com
- Employees:
- 501
- Company phone:
- +599 9 465 8525
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Information Technology Service Desk Sr. ManagerOrthofix Feb 2024 - PresentLewisville, Tx, Us
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Information Technology Service Desk ManagerOrthofix Oct 2021 - Mar 2024Lewisville, Tx, Us
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North America Service Desk ManagerLehigh-Hanson Sep 2009 - Jul 2020Heidelberg, Baden-Württemberg, De -
Technical Services ManagerCrosscom National Apr 2008 - Feb 2009Buffalo Grove, UsImmediate responsibilities include serving as a primary focal point for managing technical support services for ‘Fortune 500’ retail organizations. Provide added value to customer goals, objectives and bottom line financials.As a Technical Service Manager I am solely responsible for maintaining the day-to-day relationships with key support personal and Corporate account executives. Other responsibilities include business development, call center management, delivery of service level reports/compliance and training. -
Director - Store Systems & Corporate SupportZale Corporation Dec 1999 - Apr 2008Irving, Tx, UsDirect all technical support operations in a ‘Shared Services’ corporate call center environment which includes Employee Benefits/Payroll support and Customer Service.Technical support responsibilities include, but not limited to, 3 concurrent point-of-sale platforms across 2,400 (US, Puerto Rico and Canadian) retail locations. Also manage all corporate office and remote user support for approximately 1,500+ users. Other responsibilities include the planning, design and implementation of large scale hardware/software implementations, RFP vendor negotiations, vendor contractual obligations (SLA's) and developing departmental objectives for corporate planning and budgeting purposes. -
Manager Of Operations And SupportGart Sports Apr 1998 - Dec 1999Responsibilities included data center operations and all corporate and store support functions.Due to the merger of Garts Sports and Sportmart, integration requirements included recruitment of staff, training and development, creation of technical documentation and consolidation of field maintenance vendors.Other responsibilities included the planning, design and implementation of the Kronos Time & Attendance system. The system was implemented at all corporate facilities, distribution centers and retail store locations.
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Help Desk SupervisorSportmart Jan 1992 - Apr 1998Successful in centralizing all immediate support needs for a national sporting goods retail chain consisting of approximately 125 locations in the US and Canada. Call center design included support for corporate staff, remote field personnel and store locations.Shortly after the implementation of the new call center Sportmart was purchased by Gart Sports (1998). At which time, I was recruited by Gart Sports management to oversee and integrate all technical support operations to the Gart Sports corporate facility in Denver, CO.
Mike Tempelman Skills
Mike Tempelman Education Details
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William Rainey Harper CollegeBusiness -
William Fremd
Frequently Asked Questions about Mike Tempelman
What company does Mike Tempelman work for?
Mike Tempelman works for Orthofix
What is Mike Tempelman's role at the current company?
Mike Tempelman's current role is IT Service Management (ITSM).
What is Mike Tempelman's email address?
Mike Tempelman's email address is te****@****ail.com
What schools did Mike Tempelman attend?
Mike Tempelman attended William Rainey Harper College, William Fremd.
What are some of Mike Tempelman's interests?
Mike Tempelman has interest in Social Services, Technology, Sailing, Automobile Collection, Professional Networking And Mentoring, Racing/cruising.
What skills is Mike Tempelman known for?
Mike Tempelman has skills like Vendor Management, Management, Process Improvement, Project Management, Leadership, Training, Team Leadership, Integration, Team Building, Customer Service, Outsourcing, Project Planning.
Who are Mike Tempelman's colleagues?
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