Information Technology Service Desk Sr. Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Mike Tempelman Email & Phone Number
IT Service Management (ITSM)
at
Orthofix
1 work email found
@heidelbergcement.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Service Management (ITSM)
Location
Dallas-Fort Worth Metroplex, United States
Company size
Who is Mike Tempelman? Overview
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Quick answer
Mike Tempelman is listed as IT Service Management (ITSM) at Orthofix, a with 501 employees, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a work email signal at heidelbergcement.com and a matched LinkedIn profile for Mike Tempelman.
Mike Tempelman previously worked as Information Technology Service Desk Sr. Manager at Orthofix and Information Technology Service Desk Manager at Orthofix. Mike Tempelman holds Associates, Business from William Rainey Harper College.
Company email context
Email format at Orthofix
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{first}.{last}@heidelbergcement.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mike Tempelman. Compare company email patterns before reaching out.
Profile bio
About Mike Tempelman
An adaptable and resourceful Information Technology (IT) manager with a strong background in IT help desk operations, call centers, vendor management, hardware/software support, upgrades/deployments/implementations, technical support and training.A driven performer who overcomes challenges and resolves problems while at the same time building alliances and working relationships. Evaluates existing systems and implements improvements to optimize efficiency and effectiveness.Specialties: IT service management (ITSM), service level agreement (SLA) management, customer satisfaction (CSAT), KPI management, change management, vendor contract negotiation and management, RFP engagement, call monitoring, quality assurance, cloud data security, learning management systems (LMS)
Listed skills include Vendor Management, Management, Process Improvement, Project Management, and 34 others.
Current workplace
Mike Tempelman's current company
Company context helps verify the profile and gives searchers a useful next step.
Orthofix
7 roles
Mike Tempelman work experience
A career timeline built from the work history available for this profile.
Information Technology Service Desk Manager
Oct 2021 - Mar 2024
North America Service Desk Manager
Sep 2009 - Jul 2020
Technical Services Manager
Immediate responsibilities include serving as a primary focal point for managing technical support services for ‘Fortune 500’ retail organizations. Provide added value to customer goals, objectives and bottom line financials.As a Technical Service Manager I am solely responsible for maintaining the day-to-day relationships with key support personal and Corporate account executives. Other responsibilities include business development, call center management, delivery of service level reports/compliance and training.
Apr 2008 - Feb 2009
Director - Store Systems & Corporate Support
Direct all technical support operations in a ‘Shared Services’ corporate call center environment which includes Employee Benefits/Payroll support and Customer Service.Technical support responsibilities include, but not limited to, 3 concurrent point-of-sale platforms across 2,400 (US, Puerto Rico and Canadian) retail locations. Also manage all corporate office and remote user support for approximately 1,500+ users. Other responsibilities include the planning, design and implementation of large scale hardware/software implementations, RFP vendor negotiations, vendor contractual obligations (SLA's) and developing departmental objectives for corporate planning and budgeting purposes.
Dec 1999 - Apr 2008
Manager Of Operations And Support
Gart Sports
Responsibilities included data center operations and all corporate and store support functions.Due to the merger of Garts Sports and Sportmart, integration requirements included recruitment of staff, training and development, creation of technical documentation and consolidation of field maintenance vendors.Other responsibilities included the planning, design and implementation of the Kronos Time & Attendance system. The system was implemented at all corporate facilities, distribution centers and retail store locations.
Apr 1998 - Dec 1999
Help Desk Supervisor
Sportmart
Successful in centralizing all immediate support needs for a national sporting goods retail chain consisting of approximately 125 locations in the US and Canada. Call center design included support for corporate staff, remote field personnel and store locations.Shortly after the implementation of the new call center Sportmart was purchased by Gart Sports (1998). At which time, I was recruited by Gart Sports management to oversee and integrate all technical support operations to the Gart Sports corporate facility in Denver, CO.
Jan 1992 - Apr 1998
Team & coworkers
Colleagues at Orthofix
Other employees you can reach at orthofix.com. View company contacts for 501 employees →
NR
Nick Russell
Colleague at OrthofixMossley, England, United Kingdom
View →
YL
Ya'Nan Liu - Asq Cqe
Colleague at OrthofixLittle Elm, Texas, United States
View →
CP
Carol Pinto
Colleague at OrthofixSanta Barbara, California, United States
View →
JM
Jason Mitchell
Colleague at OrthofixTampa, Florida, United States
View →
AS
Aymen Shaban
Colleague at OrthofixCairo, Egypt
View →
AD
Arianna Dettori, Phd
Colleague at OrthofixVerona, Veneto, Italy
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DN
Doan Nguyen
Colleague at OrthofixDallas, Texas, United States
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KC
Keith Crum
Colleague at OrthofixThe Colony, Texas, United States
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JM
Jean Marie Ortho
Colleague at OrthofixParis, Île-De-France, France
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JE
Jill Evans
Colleague at OrthofixMetro Jacksonville, United States
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Nick Russell
Colleague at OrthofixMossley, England, United Kingdom
View →
YL
Ya'Nan Liu - Asq Cqe
Colleague at OrthofixLittle Elm, Texas, United States
View →
CP
Carol Pinto
Colleague at OrthofixSanta Barbara, California, United States
View →
JM
Jason Mitchell
Colleague at OrthofixTampa, Florida, United States
View →
AS
Aymen Shaban
Colleague at OrthofixCairo, Egypt
View →
AD
Arianna Dettori, Phd
Colleague at OrthofixVerona, Veneto, Italy
View →
DN
Doan Nguyen
Colleague at OrthofixDallas, Texas, United States
View →
KC
Keith Crum
Colleague at OrthofixThe Colony, Texas, United States
View →
JM
Jean Marie Ortho
Colleague at OrthofixParis, Île-De-France, France
View →
JE
Jill Evans
Colleague at OrthofixMetro Jacksonville, United States
View →
2 education records
Mike Tempelman education
Associates, Business
William Rainey Harper College
Education record
William Fremd
FAQ
Frequently asked questions about Mike Tempelman
Quick answers generated from the profile data available on this page.
What company does Mike Tempelman work for?
Mike Tempelman works for Orthofix.
What is Mike Tempelman's role at Orthofix?
Mike Tempelman is listed as IT Service Management (ITSM) at Orthofix.
What is Mike Tempelman's email address?
AeroLeads has found 1 work email signal at @heidelbergcement.com for Mike Tempelman at Orthofix.
Where is Mike Tempelman based?
Mike Tempelman is based in Dallas-Fort Worth Metroplex, United States while working with Orthofix.
What companies has Mike Tempelman worked for?
Mike Tempelman has worked for Orthofix, Lehigh-Hanson, Crosscom National, Zale Corporation, and Gart Sports.
Who are Mike Tempelman's colleagues at Orthofix?
Mike Tempelman's colleagues at Orthofix include Nick Russell, Ya'Nan Liu - Asq Cqe, Carol Pinto, Jason Mitchell, and Aymen Shaban.
How can I contact Mike Tempelman?
You can use AeroLeads to view verified contact signals for Mike Tempelman at Orthofix, including work email, phone, and LinkedIn data when available.
What schools did Mike Tempelman attend?
Mike Tempelman holds Associates, Business from William Rainey Harper College.
What skills is Mike Tempelman known for?
Mike Tempelman is listed with skills including Vendor Management, Management, Process Improvement, Project Management, Leadership, Training, Team Leadership, and Integration.
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