Michael Tersigni Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Reporting to the North American Client Services Director, leading the Canada team of 3 in fostering relationships with Tier 1 Canadian banks which includes product ownership of the ION Canadian FRC solution. - Liaised with Development teams to prioritize enhancements to meet changing market and customer needs. Co-ordination with the team and customer on a redesign project for the request for quote screen resulted in reducing deployment from a projected 12 months to 4. - Extend implementation for TD’s Canadian desk to enable trades on Bloomberg and CanDeal, that reduced data flow by 25% and interfaces for Traders from 2 to 1. - Working with Scotia to implement a new process for Runs and Axes with a projected reduction of time needed for Traders to send Axes by >50%. - Tapped to lead a Machine Learning project to gain insights into the recruitment process for ION’s Leadership Development Program. Targeted results include increasing the success rate of candidates applying by 20% and well as metrics to predict an Analysts success.

Toronto, Ontario

Reporting to the NA Client Services Director, accountable for product development and technical account management across the full suite of ION products for North America with a focus on TD and Scotia. - Identified business flows and requirements to implement the Market Making solution at HSBC that led to a 6-month plan for the $750,000 deployment and integration of the ION software.- Developed an understanding of Scotia’s full ecosystem to determine how technology and product changes affect other systems. Recommended changes to both the ION solution and internal processes that allowed Scotia to increase profits by reducing cost of ownership by 10%.- Promoted from Senior Business Analyst after 1 year.

Toronto, Canada Area

Reporting to the North American Implementation Manager, launched a Market Making Support and Implementation desk in the Toronto office.- Seconded to New York for a year to learn the Market Making business, during which time implemented the ION Dealer-to-Dealer solution at a Tier 2 bank in Charlotte, North Carolina.- Returned to Canada as the local implementation manager for the Market Making business with accountability for training new employees and managing all projects.- Led the Canadian team in addressing 3000 technical support issues encompassing all North American clients and product divisions, resolving > 85% within 2 years.

Toronto

Reporting to the Global Anvil Client Services Director, trained and led a Technical Support Team of 10.- Implemented automated processes to improve regular releases of Anvil software, reducing time-to-build from 2 hours to under 30 minutes.- Allocated internal resources to meet client priorities, expectations, and deadlines, resolving over 1,500 issues in 2 years.

Toronto

Reporting to the North American Support Manager, interfaced with Canadian Tier 1 banks to determine the business specifications for possible enhancements.- Implemented enhancements to the Anvil program after analysis and specifications captured.

Toronto, Ontario

Designed the company’s website using Microsoft Architecture and implemented all program requirements.- Developed strategies to react to the evolving requirements of the company and the software through an agile development process.

Master Of Business Administration - Mba

Completed the EMBA program at the Richard Ivey School of Business graduating with honours

Bachelor Of Mathematics, Computer Science - Pure Math Minor

Activities and Societies: MathSoc