Michael Thompson
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Michael Thompson Email & Phone Number

Location: Duluth, Georgia, United States 7 work roles 2 schools
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Role
SQA Engineer II
Location
Duluth, Georgia, United States
Company size

Who is Michael Thompson? Overview

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Quick answer

Michael Thompson is listed as SQA Engineer II at AGS - American Gaming Systems, a company with 751 employees, based in Duluth, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Michael Thompson.

Michael Thompson previously worked as SQA Engineer I at Ags - American Gaming Systems and Help Desk Specialist at Softrim. Michael Thompson holds Bachelor Of Science - Bs, Journalism from Troy University.

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Email format at AGS - American Gaming Systems

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AGS - American Gaming Systems

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Profile bio

About Michael Thompson

At AGS, my focus is on enhancing software quality by deploying automated testing frameworks that have significantly improved efficiency and contributed to substantial new revenue. This role taps into my cybersecurity knowledge, honed through recent certification and practical application, to ensure robust network security.Collaboratively, our team has reduced work hours and increased testing accuracy, a testament to our commitment to excellence and innovation. My background as a Help Desk Specialist at SOFTRIM has also been instrumental in refining user satisfaction and support system management, further underpinning my dedication to technical excellence and customer service.

Current workplace

Michael Thompson's current company

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AGS - American Gaming Systems
Ags - American Gaming Systems
SQA Engineer II
Duluth, GA, US
Website
Employees
751
AeroLeads page
7 roles · 20 years

Michael Thompson work experience

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Sqa Engineer I

Current

Duluth, Georgia, United States

✔️Incorporated best practices to build out test plans/cases/scripts to identify defects and ensure high-quality software deliverables with positive impacts on millions in new revenue.✔️Decreased required work hours while also increasing testing efficiency and accuracy by incorporating automated testing tools and facilitating automated testing frameworks.

Jun 2022 - Present

Help Desk Specialist

Alpharetta, Georgia, United States

✔️Increased average end-user satisfaction scores after providing superior technical support and troubleshooting assistance surrounding software and hardware issues.✔️Mastered a help desk ticketing system to accurately document, track, and manage support requests, cutting average ticket resolution times.

Mar 2022 - Jun 2022

Low Voltage Technician Iii

Norcross, GA

✔️Used modern methodologies to efficiently manage low-voltage projects, acting as the principal contact with clients, engineers, and contractors.✔️Selected as the main escalation point for remediating complex low-voltage system issues, all while training and mentoring other staff on low-voltage systems/technical troubleshooting

Feb 2019 - Feb 2022

Superintendent

Greenheart Enterprises

East Point, GA

✔️Spearheaded 10 commercial construction/technical projects with 100% customer service satisfaction, ranking among the top of all staff in the organization.✔️Created unique spaces for training, administrative, operations, and technical departments of the airline industry, many of which were used as templates for all future projects.

Mar 2017 - Dec 2018

Low Voltage Technician

Stockbridge, Georgia, United States

✔️ Installed structured network cabling and security surveillance for commercial projects.✔️ Upgraded and managed video conferencing.✔️ Reviewed risk assessment with 3 team members daily resulting in 0 injuries for 12 months.

Jun 2014 - Jun 2017

Captain

Georgia Army National Guard

Marietta, GA

✔️Orchestrated a team of infantry soldiers in various combat and training operations, many of whom would go on to receive multiple accolades and promotions.✔️Designated to serve as a spokesperson for the military unit, developing and implementing communication strategies that were scaled out to multiple divisions.

2006 - 2014 ~8 yrs
Team & coworkers

Colleagues at AGS - American Gaming Systems

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2 education records

Michael Thompson education

Bachelor Of Science - Bs, Journalism

Troy University

Cybersecurity

Activities and Societies: National Cyber LeagueComputer hardware, computer software, operating systems, networking, network security.

FAQ

Frequently asked questions about Michael Thompson

Quick answers generated from the profile data available on this page.

What company does Michael Thompson work for?

Michael Thompson works for AGS - American Gaming Systems.

What is Michael Thompson's role at AGS - American Gaming Systems?

Michael Thompson is listed as SQA Engineer II at AGS - American Gaming Systems.

Where is Michael Thompson based?

Michael Thompson is based in Duluth, Georgia, United States while working with AGS - American Gaming Systems.

What companies has Michael Thompson worked for?

Michael Thompson has worked for Ags - American Gaming Systems, Softrim, Netplanner Systems, Inc., Greenheart Enterprises, and Bonwired Solutions.

Who are Michael Thompson's colleagues at AGS - American Gaming Systems?

Michael Thompson's colleagues at AGS - American Gaming Systems include Aries Cruz, Ricardo Cauich Barroso, Guillermo Ignacio Gómez Jiménez, Evan Boston, and Kurt Calabretta.

How can I contact Michael Thompson?

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What schools did Michael Thompson attend?

Michael Thompson holds Bachelor Of Science - Bs, Journalism from Troy University.

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