Michael Thompson Email & Phone Number

Duluth, GA, US

Duluth, Georgia, United States

✔️Incorporated best practices to build out test plans/cases/scripts to identify defects and ensure high-quality software deliverables with positive impacts on millions in new revenue.✔️Decreased required work hours while also increasing testing efficiency and accuracy by incorporating automated testing tools and facilitating automated testing frameworks.

Alpharetta, Georgia, United States

✔️Increased average end-user satisfaction scores after providing superior technical support and troubleshooting assistance surrounding software and hardware issues.✔️Mastered a help desk ticketing system to accurately document, track, and manage support requests, cutting average ticket resolution times.

Norcross, GA

✔️Used modern methodologies to efficiently manage low-voltage projects, acting as the principal contact with clients, engineers, and contractors.✔️Selected as the main escalation point for remediating complex low-voltage system issues, all while training and mentoring other staff on low-voltage systems/technical troubleshooting

East Point, GA

✔️Spearheaded 10 commercial construction/technical projects with 100% customer service satisfaction, ranking among the top of all staff in the organization.✔️Created unique spaces for training, administrative, operations, and technical departments of the airline industry, many of which were used as templates for all future projects.

Stockbridge, Georgia, United States

✔️ Installed structured network cabling and security surveillance for commercial projects.✔️ Upgraded and managed video conferencing.✔️ Reviewed risk assessment with 3 team members daily resulting in 0 injuries for 12 months.

Marietta, GA

✔️Orchestrated a team of infantry soldiers in various combat and training operations, many of whom would go on to receive multiple accolades and promotions.✔️Designated to serve as a spokesperson for the military unit, developing and implementing communication strategies that were scaled out to multiple divisions.

Bachelor Of Science - Bs, Journalism

Cybersecurity

Activities and Societies: National Cyber LeagueComputer hardware, computer software, operating systems, networking, network security.