• Inbound sales calls, consistently achieving a customer conversion rate of 80% • Coordinate logistics among technicians, operations, and suppliers to schedule installation work with for customers in the Seattle region

• Sharpened natural talent in face-to-face interactions via door-knocking/cold-calling to cover prospects' true needs and generate leads who quickly converted to genuine home buyers or sellers• Interfaced with social media and navigated customer relationship management (CRM) software to engage with prospects and clients with the most keep up-to-date market conditions

• Engaged with and understand the entertainment needs of wholesale shoppers, consistently closing sales daily for AT&T’s Direct TV services• Established entire sales teams and mentored members on efficient self-cultivated sales strategies that reliably generated revenue and enhanced business operations

• Enhanced customer experiences and relationships with valuable loan, insurance, and investment solutions, thus exceeding relationship development ratio and referral targets every quarter• Led banking center in earning the Banking Center Award of Excellence for four (4) months within two (2) quarters in 2013---Open new accounts, research and resolve problems in a manner which promotes and maintains positive customer experiences and relationshipsExpand bank customer base… Show more • Enhanced customer experiences and relationships with valuable loan, insurance, and investment solutions, thus exceeding relationship development ratio and referral targets every quarter• Led banking center in earning the Banking Center Award of Excellence for four (4) months within two (2) quarters in 2013---Open new accounts, research and resolve problems in a manner which promotes and maintains positive customer experiences and relationshipsExpand bank customer base by going out and forming new relationshipsProactively refer retail, loan, fee-income services, insurance and investment services in order to deepen the customer relationshipProactively mining for potential relationship development and up selling opportunities by utilizing information within the company’s marketing information databasePerform statement research for customers and other departments of the bankRelationship development ratio and referral target goals met or exceeded each quarterManagement of multiple million-dollar relationships on a daily basisProactively networking in order to build new relationshipsBuilding of strong relationships with multiple coworkers in multiple departments within the company in order to have a trusted team member for any situation that may ariseContinually learning from other departments in order to more efficiently help customers and improve knowledge base My performance in 2013 was instrumental in earning the Banking Center Award of Excellece 4 months of 2 quarters Show less

• Ensured air travelers arrive at desired destination with efficient itineraries, correct boarding passes, and appropriate baggage arrangements for American Airlines and affiliated carriers---Promoted and sold air travel with American Eagle and American Airlines and/or other contracted carriersPrepared itineraries, prepared and issued tickets, checked baggage and collected excess baggage charges in accordance with tariff rules Determined flight close-out times and… Show more • Ensured air travelers arrive at desired destination with efficient itineraries, correct boarding passes, and appropriate baggage arrangements for American Airlines and affiliated carriers---Promoted and sold air travel with American Eagle and American Airlines and/or other contracted carriersPrepared itineraries, prepared and issued tickets, checked baggage and collected excess baggage charges in accordance with tariff rules Determined flight close-out times and prepared, completed and checked various flight forms for accuracyPreformed the loading and unloading of cargo on and off aircraft, transported cargo between terminals and aircraft Performed all duties under sometimes stressful conditions beyond company control while attempting to influence a favorable impression of the companyFront desk and boarding gate required thorough knowledge of complex flight software, creative problem solving with extreme time constraints, people skills and decision making under pressureFlight operations required cooperation with airport tower employees, dispatch and flight crewsObtained and informed flight crew of weather conditions, obtained fuel loads and performed necessary actions to meet fuel requirements, communicated with flight crews while airborne to coordinate procedures during landing and take offGround security duties required knowledge of safety regulations and procedures during the departing and landing of flights for customers and coworkers Show less

• Strengthened customer retention by championing a family-like atmosphere that encouraged all members and staff to develop long-term relationships• Catered to walk-in customers and cultivated relationships with businesses that would benefit from membership contracts on a consistent weekly basis• Learned clients’ fitness goals to customize and supervise their fitness journey with individual nutrition plans and workout routines that achieved their goals• Nominated for 2008 Best… Show more • Strengthened customer retention by championing a family-like atmosphere that encouraged all members and staff to develop long-term relationships• Catered to walk-in customers and cultivated relationships with businesses that would benefit from membership contracts on a consistent weekly basis• Learned clients’ fitness goals to customize and supervise their fitness journey with individual nutrition plans and workout routines that achieved their goals• Nominated for 2008 Best Personal Trainer by Delta Style Magazine---Sold membership contracts to walk-in customers and ventured out to businesses in order to sell membership contracts to respective employees Proactively took action in retention of membership (established relationships and loyalty from members)As a personal trainer I educated clients, motivated clients and aided clients in reaching their fitness goalsGuided and educated clients in improving their eating habits and caloric intakeCoached and educated clients in weight and resistance trainingEducated clients in calculating target heart rate and metabolism manipulationTaught multiple fitness classes, each with a particular focusDelta Style Magazine’s 2008 Best Personal Trainer nominee Show less

• Fostered customer loyalty with appropriate GameStop solutions that aligned with individually customized gaming needs• Spearheaded efforts that earned the award of Top Store for the Southern Region---Respond to customer concerns and complaints quickly, effectively and courteously---Align customer needs with GameStop product and benefit solutions, and recommend additional items as appropriateProvide timely and appropriate feedback to the Store Manager concerning… Show more • Fostered customer loyalty with appropriate GameStop solutions that aligned with individually customized gaming needs• Spearheaded efforts that earned the award of Top Store for the Southern Region---Respond to customer concerns and complaints quickly, effectively and courteously---Align customer needs with GameStop product and benefit solutions, and recommend additional items as appropriateProvide timely and appropriate feedback to the Store Manager concerning staff performance and address as directedAssist the Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelinesAssist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager---Building Customer Loyalty - Effectively meets customer's needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyaltyContributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goalsDelegating Responsibility - Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness---My performance in 2007 was instrumental in earning the award for No.1 Store of the Southern Region locations (The store manager was on maternity leave part of the year) Show less