Todd Foltz Email & Phone Number

Dallas/Fort Worth Area

Systems Engineering for Investment and Consumer Banking

Dallas/Fort Worth Area

IT Contractor working at Bank of America• Engineering team resource assigned to assist with Windows 10 Professional application readiness testing for their desktop migration to Windows 10. Utilized a variety of tools to assist with LOB unit testing of applications on physical and virtual devices. • Assisted with the setup and introduction of BMC Service Broker driven MyTechnology services ordering system. Managed LOB entitlement group marketplaces specifically for GWIM associates.

Dallas/Fort Worth Area

>Call Center Desktop Engineer (2009-2114)*Packaged, deployed and supported integrated application releases for all contact centers while simplifying a robust Prod and UAT deployment process*Third level support of all 40K call center PC’s and 40 servers for all shrink-wrapped and in-house developed apps*Actively managed Call Center agents with restrictive PC’s locked down through the use of software and AD GPO’s*Projects ranged from opening and closing of call centers sites; simulating disaster preparation; packaging software to meet regulatory requirements; and setting up agents at home using virtual PC’s and thin clients>Enterprise Desktop Engineering Technical Manager (1998-2009)*Supervised a distributed team of engineers through times of frequent change to remain customer focused and deliver consistent and timely results*Controlled the workstation build processes for the Bank as it grew from 20K PC’s domestically to more than 400K PC’s internationally*Responsible for the packaging and deployments for all core shrink-wrapped software apps and all desktop operating system patching*Involved in enterprise projects ranging from mergers and divestments to network and workstation operating system migrations, as well as, with Six Sigma inspired process improving projects*Involved in product management at an enterprise level for various hardware and software products*Consolidated, standardized, and simplified the workstation PC environment*Utilized effective governance processes to aide in the management of the workstation environment>Enterprise Desktop Engineer (1994-1998)*Packaged, deployed and supported dozens of software products to WAN connected PC’s including patching and maintenance*Managed the standard workstation built process for the enterprise*Began the process to institute standards for hardware and software in the desktop computing environment*Developed the process and managed the project for the PC migration from DOS to Windows 95

Dallas/Fort Worth Area

>Contractor at AMRESCO, Inc. (NCNB Texas SAB , FRMI)*Systems Administrator of 3Com and Novell networks, local and wide-area, which included responsibilities for the day-to-day activities of running and supporting the network. *Hardware and software troubleshooting for servers, desktops, printers and networking equipment. *Provided 3rd level hardware and software desktop support for end users. *Installed new network sites and decommissioned old network sites.

Dallas/Fort Worth Area

*Designed, built, maintained, supported PC-based WAN and LAN computer networks from 3Com and Novell. *Installed shrink-wrapped and specialty software packages on networks supporting both office automation and process streamlining. *Developed training materials and taught classes for both end users and administrators on the use and maintenance of their systems. Trained new employees on the systems and technologies we were implementing for customers.*Worked with a variety of hardware platforms ranging from 3Com proprietary servers and diskless workstations to standard off-the-shelf personal computers.