Mark Tonks Email & Phone Number

An experienced IT Manager / Head of IT with a proven track record of success within B2B, B2C, outsourced services, vendor management, business services, technology, consultancy, corporate and commercial markets. Strong IT operational leadership and strategic-level project / programme management experience. Budget holder, budget accountability, financial decision maker in line with strategy, project and business goals.Results orientated and delivery-focused, with IT department, infrastructure & systems development skills.Specialties: Experience of change management, business-aligned IT infrastructure, strategy definition, technology upgrades, network connectivity, 24x7 support services, server and server operations, web content scanning, web proxy, email systems including email scanning, BCP/ DR, network design, LANs, WANs, system and resource integration through acquisition and mergers, Six-Sigma best practice, off-shore facilities and new technology deployment initiatives within leading-edge environments.

Listed skills include It Management, Network Design, Wan, Integration, and 31 others.

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  Emeia Senior Infrastructure Manager

  Apple

  Dec 2008 - Present

  Key Achievements: Major collaborator for Global strategic and technology direction, defining regional network budget, with budget accountability. Leader of regional network architecture, operations, project Management and network deployment teams, built and lead regional carrier connectivity provisioning team. Developed extended Offshore support abilities and enhanced existing process. Built team structure, created process standards and technology direction to empower existing team and expand to meet future strategic goals. Providing technical consultancy, project life-cycle management, vendor management and delivery of business-critical network services to the business.• Appointed to senior-level network management to lead network support, engineering, project management, provisioning and implementation teams across Europe, Middle East, India and Africa• Leadership of a regional team of 37 with 25 remote members including 9 contract resource• Responsible for full CAPEX management of IT budget, from FY proposal to full project delivery• Approval for design initiatives with input into high level technical solutions to deliver business requirements• Responsible for the support and project orientated requests for regional connectivity aligned with Global network standards• Accountable to ensure network OPEX is inline with FY spend and provide cost saving where appropriate• Work with Procurement group to establish cost effective solutions that meet the required technical standards• Full Vendor management and service monitoring to ensure metrics are controlled and achieved• Inclusive to team support model of 24x7, with escalation path to include call centre and engineering extended requirements