Program manager for Vantiv-Worldpay Infrastructure Integration

Improved client satisfaction by 120% ♦ Led the P&G scaled reporting migration to a new Nielsen retail measurement platform ♦ Delivered on time, avoiding $000’s in penalties ♦ Led 11 developers in converting 1000+ reports ♦ Employed six-sigma techniques to minimize defects in transition ♦ Drove incremental sales by distilling client needs and crafting efficient, cost-competitive solutions ♦ Designed and implemented self-service reporting solutions to enable integration ♦ Simplified data-flow processes to minimize errors and provide client with confidence in outcomesOther positions held:Product Manager (2003-2007)Project architect on BASES’ global, multi-functional scheduling system for primary research that facilitated a 30% reduction in delivery time to the client ♦ Collaborated with cross-functional team to attain Sarbanes-Oxley (SOX) certificationBusiness Analyst (2000-2002)Oxford, United Kingdom; Brussels, BelgiumDesigned an enterprise resource management tool enabling expansion from a US centric operation to a global business unit allowing local staffing in 4 new countries in the initial expansion wave ♦ Designed benchmarking system to quantify operational performance to track cost, cycle time, quality, and customer satisfaction providing management with tools to manage a globally diverse workforce Application Development Manager (1997-2000)Achieved seamless data exchange between accounting and operations business units resulting in a reduction in time to produce a purchase order code and increased accuracy in projecting revenue Programmer/Analyst (1993-1997)Designed and programmed a corporate scheduling system that remained a cornerstone to operations for 20 years Data Collection Coordinator (1992-1993)

Expanded client base for presentation equipment including projection panels, poster printers, and slide scanners by cold-calling, sales presentation, and price negotiations

Questionnaire design, statistical analysis (SPSSx), secret shopper, data collection ♦ Installed new computers and software to enable in-house tabulation resulting in cost and time savings on each project