Melissa T. Email & Phone Number

Columbus, Ohio, United States

In my role as a Center Operations Supervisor, I efficiently manage daily center operations within approved budgetary parameters, including cash handling, to ensure the smooth functioning of our facility. My focus is on creating a safe, welcoming, and well-maintained environment while overseeing program activities for service members and their families.I cultivate and sustain strong partnerships with US military leadership, military units, and local business community leaders to elevate awareness of the USO mission and expand our impact. My responsibilities extend to supervising a dedicated team of 120 volunteers, overseeing their recruitment, training, development, and recognition, as they provide essential support for general center activities and program initiatives, including core programs and unit support.I take pride in delivering comprehensive reports on financial and in-kind donations, as well as generating statistical reports that showcase the substantial support, we provide to service members and their families through our centers and core programs. Additionally, I am actively involved in the creation and maintenance of a detailed Standard Operating Procedure file, which outlines local operational procedures and center activities. This resource serves as a valuable reference for all USO Ohio Centers, facilitating efficient reporting, seamless transitions, and continued success.My dedication to these responsibilities underscores my commitment to the USO's mission and the well-being of our military community.

Columbus, Ohio, United States

In my role as a Coordinator, I managed incoming telephone calls and emails, efficiently addressing inquiries, resolving issues, and providing solutions to our customers and partners. I served as the primary liaison for the collection, organization, and upkeep of volunteer service records, overseeing their maintenance, and offering valuable training and guidance to our dedicated volunteers.Furthermore, I played an essential role in the seamless coordination of various USO programs and events, ensuring their successful execution. My responsibilities also encompassed performing a range of clerical tasks and handling financial transactions with precision and attention to detail.

In my role as a Medical Scheduler, I exhibited a commitment to providing timely and professional customer service by promptly answering phone calls. My responsibilities included efficiently managing appointment scheduling and cancellations across four centers, six offices, and five hospitals, ensuring a smooth and organized patient experience.I also played a crucial role in maintaining accurate patient records by regularly updating demographic and insurance information for both new and returning patients. Additionally, I contributed to the operational efficiency of the healthcare facility by assisting with scanning and filing tasks as needed, ensuring that essential medical records were kept organized and accessible.

Columbus, Ohio, United States

I greeted patients in a polite and helpful manner. Answered questions in person or over the phone professionally. Collected demographics, insurance information and payments. Printed schedules and prep for the next days appointments. Scanned files into patients charts to keep them updated. Went over insurance benefits with new patients. Efficiently checked patients in and out of appointments and scheduled upcoming visits. Scheduled new patient appointments for various locations.

In my role as an Office Assistant within a growing counseling practice, I played a pivotal role in providing vital administrative support. This encompassed a range of responsibilities, including the completion of daily general office tasks, the meticulous creation and upkeep of patient files, scheduling client appointments, adeptly handling phone communications, contributing to office billing processes, conducting insurance verifications, and actively participating in compliance reviews.

Columbus, Ohio

As a Front Desk Clerk at Marriott, I was entrusted with delivering exceptional customer service to hotel guests and visitors, drawing upon my well-honed customer service and administrative office skills and experience. My role commenced with extending a warm welcome to arriving guests and utilizing advanced computer systems to efficiently access the daily arrivals list and facilitate their check-in process.I demonstrated adaptability by making necessary accommodations to cater to guest needs, whether in person, over the phone, or online. My proficiency in hotel management software enabled me to expertly handle tasks such as reservations, reservation adjustments, and overseeing the seamless check-in and check-out procedures for guest stays.I served as a knowledgeable point of contact for guests, effectively fielding telephone inquiries and providing valuable information about the hotel and the surrounding area or directing them to the appropriate department for specialized assistance. In addition to these core responsibilities, I actively contributed to team efforts and independently executed tasks as assigned, all while upholding the highest standards of professionalism and cleanliness at the customer-facing front desk area.

Adena Recreation Center

During my college years, I held the position of Team Leader at the Adena Recreation Center. In this role, I took on various responsibilities, including the training of new team members and the ongoing development and updates of the student employee manual. I also created informative training videos to aid in the onboarding process.Additionally, I actively participated in the coordination of Intramural events on campus and facilitated equipment requests by signing out requested items. Contributing to the efficient operation of the center, I played a key role in crafting semester work schedules for our team members.Maintaining a clean and welcoming environment was a top priority, and I ensured that all equipment was prepared for classes as needed, upholding high standards of presentation and functionality.

Office Of Student Life - Ohio State Newark

During my college years, I had the privilege of serving as a Student Assistant at the front desk of the Office of Student Life at the Ohio State Newark and Central Ohio Technical College campus. In this role, I was the initial point of contact for the office, where I efficiently managed various responsibilities.My duties included promptly answering and directing phone calls, addressing inquiries from students, parents, and visitors, and facilitating the scheduling of appointments for the office staff. Additionally, I willingly contributed to a range of projects as required, demonstrating my adaptability and commitment to supporting the office's objectives.

Office Of Student Life

During my college years, I had the privilege of serving as a Student Ambassador, actively engaging with students and their families. In this role, I fulfilled several crucial responsibilities that involved providing guidance, answering inquiries, and enhancing the overall campus experience.My duties included assisting new students during orientation, helping them navigate the process of class scheduling, and ensuring a smooth transition into college life. I also played a key role in showcasing our campus by conducting informative tours and effectively conveying essential information about the campus community to prospective students and their families.

Newark, Oh

As a college intern at the Chamber of Commerce, I took on diverse responsibilities that contributed to the organization's success. My key accomplishments included conducting research and crafting compelling press releases for significant events such as the 60th Annual Groundhog Breakfast and Biz Fest & Taste of Licking County.I also supported fundraising efforts by preparing auction boards for various events. My digital proficiency was put to use as I posted job openings on the Chamber's website and promoted events across various social media platforms, amplifying the Chamber's online presence.In addition, I maintained open lines of communication with local businesses, updating the Chamber's employment numbers report through diligent outreach. Furthermore, I collected essential data and information to facilitate the creation of a comprehensive yearbook for the Community Leadership class, demonstrating my dedication to the success of the organization's initiatives.

Graceland, Oh

During my college years, I worked at Target, where I played a multifaceted role. I assisted guests on the sales floor and operated the cash register, ensuring a seamless shopping experience. Mornings were dedicated to unloading product deliveries from trucks, working collaboratively with a team to keep the store well-stocked. Throughout the day, I diligently maintained a clean and organized store environment, focusing on stocking and organizing shelves to create an inviting shopping atmosphere for customers.

Brownwood, Tx

During my winter break from college, I gained valuable experience working at Personnel Services, a staffing agency. In this role, I handled a range of administrative tasks such as answering phone calls, organizing files, securely disposing of confidential documents through shredding, and assembling application packets. Additionally, I engaged with customers, assisting them with the job application process and providing support as needed.

Newark, Oh

The summer preceding the start of my college journey, I had the opportunity to work at the on-campus bookstore. In this role, I played a vital part in preparing for the upcoming semester by working closely with students, faculty, administration, and other patrons. My responsibilities included assisting customers with textbook selection and purchases, ensuring merchandise availability, and facilitating accurate and prompt transactions. I also contributed to the store's organization by stocking shelves and efficiently operating the cash register.

Torrance, Ca

During high school, I had the privilege of participating in a summer student work program in collaboration with the City of Torrance. I was assigned to the Records Department within the Police Department. In this role, I provided valuable assistance to customers seeking walk-in support for various needs, including fix-it tickets, impounded car retrieval payments, police report copies, and directions to appointment locations. My responsibilities extended to file management tasks, including retrieval and re-filing, as well as preparing files for computer entry. I also played a role in maintaining data accuracy by conducting quality control checks on records already entered into the computer system. Additionally, I assisted in document management by securely shredding documents that had been correctly entered into the system.

Veterans Certificate Program, Serving Veterans And Their Families

I completed this post graduate certificate program geared to the service of Veterans & their families. I was introduced to the basics.

Bachelor Of Arts (B.A.), Psychology

Minor, Professional Writing