Mu-Ath Devajee Email & Phone Number

Cape Town, Western Cape, South Africa

The purpose of my role is to support our(easyJet) prefered BPO partners to deliver the agreed serviced and performance levels as per contractual agreementsMy role provides the day to day interface and communication link between the outsourced partners and other easyJet teams to ensure the services are delivered as per the airline requirements.

Cape Town Area, South Africa

Provide a service to our customers on time through premium performance across 7 languages globally. Responsible for 3 channels of communication with +/- 1400 dedicated resources to achieve and deliver the agreed objectives: voice, emails and live chat.

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

responsible for overall reporting from day to day, weekly,MBR and QBR. overall responsible for quantifying initiatives and business cases.

Operarional strategy lead. Day to day management of individuals. Lead guide and assist to achieve their objectives.Launching and piloting a brand new operational crm platform. Rolling out in different phases. Testing every part of the application and providing feedback with change recommendations.

Operational.projects leader.Leading a group of individuals towards success. Doing what leaders do. Guide and support staff.Won the award for top manager of quarterly business

Analyse day to day data and suggest and recommend possible changes.Designer of the automated Kpi within the BU.

Cape Town Area, South Africa

Customer Service CampaignImplement business strategies within contact centreImplement and advise strategic and operational movesMaintaining quality excellence Meeting and maintaining client expectations. Managing customer care colleaguesMotivating, coaching, supporting and educating staff. Creating and generating daily, weekly and monthly reportsConduct.

Customer Service CampaignImplement business strategies within contact centreImplement and advise strategic and operational movesMaintaining quality excellence Meeting and maintaining client expectations. Managing customer care colleaguesMotivating, coaching, supporting and educating staff. Creating and generating daily, weekly and monthly reportsConduct.

Cape Town Area, South Africa

Operations AnalystAnalyse data and suggests possible changesAnalyse areas of development within staff and possible implementationsSupply Team Leaders with simplified data readingsAnalyse the dialler outcomes and supply possible implementations and suggestions to improve operational outcomesUse a CID management system, Control, influence and deliver.Plan.

Cape Town Area, South Africa

Managing 4 products Increasing sales conversion. Maintaining quality sales. Meeting and maintaining client expectations. Managing direct sales staff. Motivating, coaching, supporting and educating staff. Creating and generating daily, weekly and monthly reports for the direct client.Creating career paths (development plans).Identifying training needs..

Cape Town

I managed 2 accounts. A cellular account as well as a financial services account. Built the head capacity from 30 colleagues to 70 colleagues on these accounts. Both of these accounts were cold calling sales.

I managed a group of cold calling sales executives selling financial services products

Public Relations Management, 12

Qlikview, Qlikview

Reporting and development

Excell Super User, Excel

Matric

Data Modelling, Powerbi