Muaz Ali Email & Phone Number

Lahore, Punjab, Pakistan

• Provided Technical Support for Clock Systems: Delivered expert support for time and attendance clock systems, assisting end-users with setup,troubleshooting, and maintenance.• Diagnosed Technical Issues: Utilized troubleshooting skills to diagnose and resolve complex issues related to clock hardware and software, ensuring accuratetime tracking for employees.•Managed Support Tickets: Oversaw the support ticket system, prioritizing requests related to clock malfunctions and system integrations to ensure promptresolution.•Conducted System Maintenance: Performed routine maintenance on clock systems, including firmware updates and hardware checks, to ensure reliableperformance and compliance with company standards.•Documented Solutions for Clock Issues: Maintained comprehensive documentation of clock-related support procedures and solutions in the knowledge basefor future reference and team training.•Collaborated with Cross-Functional Teams: Worked closely with HR and payroll departments to ensure seamless integration of clock data into payroll systemsand resolve any discrepancies.•Trained End-Users on Clock Systems: Provided training to staff on the use of timekeeping software and hardware, enhancing user proficiency and minimizingerrors in time reporting.•Assisted with Clock System Projects: Supported projects related to the implementation of new clock systems or upgrades, ensuring minimal disruption tooperations during transitions.•Identified Improvement Opportunities: Analyzed trends in clock usage and support requests to recommend enhancements in time-tracking processes andtechnologies.•Ensured Data Accuracy and Security: Monitored clock data to ensure accuracy and compliance with data security protocols, safeguarding sensitive employeeinformation.

Lahore, Punjab, Pakistan

⦁ IT-Support Tier 1 ⦁ Google Workspace(Google Admin)⦁ Microsoft Office365(Outlook and Azure Cloud Services)⦁ Apple (Calendars, Apple Mail, Macbooks troubleshooting)⦁ Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary. ⦁ Troubleshoot Windows, Office, and various other desktop applications. ⦁ Mobile Phones (iPhone, Android). ⦁ Hardware (Desktops, Laptops, Tablets). ⦁ Virtual meeting applications/equipment. ⦁ Network connectivity. ⦁ Printers, copiers, and scanners. ⦁ Projectors and other audio/video equipment. ⦁ Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts. ⦁ Splashtop/ Teamviewer⦁ Utilize inventory of on hand spare equipment for quick user turnaround. ⦁ Basic training\walk through customers Windows and Office functions.

Design and implement training programs for new and existing employees, ensuring alignment with company policies and procedures.• Facilitate engaging training sessions, workshops, and demonstrations to enhance employee skills and knowledge.• Evaluate and monitor employee performance through regular assessments and quality checks to ensure compliance with company standards.• Provide constructive feedback to employees and suggest areas for improvement based on performance evaluations.• Maintain accurate training records, QA reports, and documentation of training materials for future reference.• Work closely with management and department leaders to identify training needs and address performance gaps.• Ensure all training materials and practices comply with corporate policies, industry standards, and regulatory requirements.• Act as a resource for employees, addressing questions and providing support during the onboarding process and beyond.• Stay updated on industry trends and best practices to enhance training programs and QA processes continuously.• Prepare and present reports on training effectiveness and quality assurance metrics to management.

Lahore, Punjab, Pakistan

⦁ SellMyHousetoSmith (Pvt) Real Estate Company Colorado. (Acquisition Manager)⦁ MetroATL Home Solutions (Pvt) Real Estate Atlanta GA. (Acquisition Manager)⦁ GA Equity (Pvt) Real Estate Atlanta GA. (Client Manager)⦁ Compass, Inc. (USA) Real Estate (Sr. Acquisition Manager)⦁ Osborne Homes (Pvt) Real Estate Company California. (Sr. Acquisition Manager)⦁ Safe Home Safe (SHS) Home Security Provider Rhode Island. (Client Manager)⦁ Power Home Technology (PHT) Home Security Provider North Carolina. (Client Manager)⦁ Trainer for USA Real Estate Lead Generation (T&D) ⦁ I provided online training courses for USA Real Estate internationally for many companies.

Lahore, Punjab, Pakistan

• ⦁ Performed comprehensive quality assurance reviews of claims and policy processes to ensure compliance with regulatory standards and company policies.• ⦁ Established and implemented QA procedures and guidelines to enhance operational efficiency and accuracy in service delivery.• ⦁ Utilized data analysis to monitor key performance indicators (KPIs), identifying trends and areas for improvement in service quality.• ⦁ Worked closely with claims processing, underwriting, and customer service teams to address quality issues and implement corrective actions.• ⦁ Delivered training sessions for staff on QA standards, best practices, and compliance requirements to enhance overall performance.• ⦁ Led regular audits of processes and documentation, ensuring adherence to industry regulations and internal quality standards.• ⦁ Maintained detailed records of quality assessments, providing actionable feedback and recommendations for process improvements.• ⦁ Actively participated in quality improvement initiatives, driving changes that enhanced service delivery and customer satisfaction.• ⦁ Prepared and presented reports on QA findings and compliance metrics to management and regulatory bodies.• ⦁ Served as a primary resource for employees, addressing questions and providing support related to quality assurance practices and standards.

Lahore, Punjab, Pakistan

⦁ Leading whole new projects and teams to grow toward success.• ⦁ Managed end-to-end project lifecycles, ensuring timely delivery of printing and packaging projects within budget and scope.• ⦁ Collaborated with design, production, and quality assurance teams to align project goals and ensure seamless execution.• ⦁ Created detailed project schedules and milestones, monitoring progress and adjusting plans as necessary to meet deadlines.• ⦁ Acted as the primary point of contact for clients, providing updates, addressing concerns, and ensuring satisfaction throughout the project lifecycle.• ⦁ Established and maintained quality assurance protocols to ensure final products met industry standards and client specifications.• ⦁ Identified potential project risks and developed mitigation strategies to minimize impact on project delivery.• ⦁ Utilized data analysis to evaluate project performance and inform future project strategies for continuous improvement.• ⦁ Oversaw project budgets, tracking expenses and ensuring financial targets were met while maximizing resource efficiency.• ⦁ Maintained comprehensive project documentation, including reports, status updates, and post-project evaluations for stakeholder review.• ⦁ Provided guidance and support to junior project staff, fostering professional development and team cohesion.

Lahore, Punjab, Pakistan

• Provided prompt and accurate responses to customer questions via phone, email, and live chat, ensuring a high level of customer satisfaction.• Effectively diagnosed and resolved customer issues, escalating complex problems to the appropriate departments when necessary.• Documented customer interactions and maintained detailed records in the customer relationship management (CRM) system for tracking and follow-up.• Assisted customers with product knowledge, guiding them through troubleshooting steps and providing information on services and features.• Strived to exceed customer expectations by delivering personalized service and addressing concerns with empathy and professionalism.• Worked closely with cross-functional teams, including sales and technical support, to ensure comprehensive service delivery and issue resolution.• Monitored customer feedback and identified common issues, providing insights to management for process improvements.• Assisted in training new team members on company policies, customer service techniques, and CRM usage.• Met or exceeded key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction scores.• Quickly adjusted to new products, policies, and technologies to provide accurate and up-to-date information to customers

Lahore, Punjab, Pakistan

•Provided Technical Assistance for Office 365: Delivered expert support for Office 365 applications, assisting users with installation, configuration, andtroubleshooting issues.•Managed Support Tickets: Oversaw the ticketing system, prioritizing and efficiently resolving user requests related to Office 365 features and functionality.•Diagnosed Technical Issues: Utilized advanced troubleshooting techniques to resolve complex issues within Office 365, including Outlook, SharePoint, andTeams, ensuring minimal disruption to workflows.•Collaborated with Development Teams: Worked closely with engineering teams to escalate unresolved Office 365 issues, contributing to productenhancements and user experience improvements.•Documented Solutions: Maintained accurate documentation of common Office 365 issues and solutions in the knowledge base to aid both users and supportstaff.•Developed Office 365 Training Programs: Designed and implemented training sessions focused on Office 365 applications, enhancing user proficiency andadoption.•Conducted QA Testing for Office 365 Features: Executed rigorous testing on new Office 365 features and updates to identify bugs and ensure seamlessintegration into existing applications.• Developed user-friendly training materials and resources for Office 365 applications, including how-to guides, video tutorials, and FAQs.• Collected feedback from training participants to assess the impact and effectiveness of Office 365 training programs, making adjustments as necessary.• Partnered with product managers and QA teams to align training content with Office 365 updates and quality assurance standards.

Cie A-Levels Cambridge International, Psychology

Cie O-Levels Cambridge International, Computer Science