Mubarak B. Email and Phone Number

Created and maintained comprehensive reports and dashboards that provided critical insights to stakeholders,enabling informed decision-making, and improving overall business performance∗ Troubleshoot tier I technical issues for users, field inquiries, diagnose problems, perform root-cause analysis, andidentify solutions∗ Attend meetings with the CEO to discuss recurring technical issues and integrate solutions into the knowledgebase to improve resolution times∗ Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end users

· Conducted comprehensive research to identify opportunities and challenges within the SMB’s industrylandscape· Led a multidisciplinary team in brainstorming sessions to generate innovative solutions aligning with the SMB’sbusiness goals· Developed a detailed business case highlighting the potential benefits and return on investment (ROI) of theproposed technology solutions· Presented the business case to stakeholders, effectively communicating the strategic value and feasibility of theDigital Transformation initiative· Contributed to driving profitable revenue growth and enhancing the SMB’s competitive position within the market

Managed the team’s activities, including planning, design, and implementation, by Zoho project managementsoftware and SWOT analysis· Built a Graphical User Interface (GUI) for the application using Tkinter and Python· Created and managed relational databases using MySQL· Designed workflow diagrams, process charts, and UML models utilizing Lucid Chart· Transformed raw data into meaningful insights using Tableau software for visualization purposes