– Implemented conflict resolution strategies resulting in a 40% reduction in escalated conflicts and interventions among residents.– Successfully organized and facilitated 10 community-building activities and events, promoting resident engagement and a positive residential experience.– Achieved a 95% incident resolution rate during on-call periods, effectively mitigating emergencies and ensuring resident safety.

– Provided professional communication and quick resolution for 25+ customers per shift, leading to improved customer experience in 70% of the calls, aligning with the client – first mindset required for the role.– Skillfully utilized various software while addressing customer concerns and issues.

– Contributed to end-to-end market/commercial strategies, achieving a 13% category share growth, surpassing the industry average of 8%.– Led digital/e-commerce strategies, managing partner accounts (Alibaba Group, Food Panda), resulting in an 8 million PKR business and 1500 MT sold in Q1 2020.– Implemented multi-channel marketing strategies (retail, OOH, ATL, BTL, digital, and e-commerce), contributing to a 10% increase in market share within the target demographic.– Conducted market intelligence research and shopper behavior studies for innovative packaging and brand design. The new design increased customer retention by 15%, enhancing loyalty and driving repeat purchases.– Managed digital, marketing, and partner agencies for year-over-year promotional campaigns. Achieved a 15% increase in campaign engagement rates and a 10% improvement in brand perception scores.– Conducted campaign analysis and presented strategic insights to key stakeholders, leading to targeted budget utilization and cost- cutting initiatives. Achieved the goal of improving profitability by 15%.