Mubeen Khan Email & Phone Number

Nashville, Tn, Us

Dallas, Texas, United States

Greater Nashville Area, Tn

Leading our business transformation strategy to grow our customer base across the country. In order to increase machine population and support all customers, we built a team and established a methodology to quickly decision smaller equipment transactions. Our focus is to:- Change our approach by leveraging technology and resources to decision transactions within 60 minutes;- Hire and train a team of Credit Managers and Credit Professionals to transform our business;- Deliver a customer experience that enables contractors to leave the dealership with their machine;- Maintain strong portfolio health by closely monitoring early default and repossession data;- Drive changes to auto approval logic based on facts, data and experiences to deliver on our commitments.In the first six (6) months, have successfully coached and trained managers, underwriters and team members to understand our alignment to enterprise and division strategy, delivering results that exceeded our commitments from earlier in the year. Team is highly motivated and engaged, constantly searching for opportunities to build on our foundation and drive improvement to better serve our partners, dealers and customers.

United Arab Emirates

Completely transformed the Africa & Middle East region (2nd international/expat assignment). Led the cross-functional, cross-regional team by:- Growing the portfolio to over $500m, an increase of almost 40% in two (2) years;- Exceeding new business volume by over 50% of plan in 2016;- Developing a culture of leadership development, sales and operational excellence;- Implementing operational efficiencies in credit and portfolio processes driving improved results;- Establishing our first legal entity and office in Africa to support all business opportunities in South Africa.Developed a culture that eliminated departmental barriers. Addressed employee's desire to have a direct communication with their Managing Director. Organized several informal events to encourage teamwork and commitment, aligning to the region's strategy. As a result, employee survey engagement scores improved significantly to 100% (2017), inclusion scores went to 100%, and all work climate gaps were eliminated within 18 months.Improved the quality of pipeline and account management by introducing tools and training the staff to maximize available resources to manage accounts and identify growth opportunities. Closed a $90m equipment sale by developing a unique financing solution for a company in a highly regulated country. Established a cross-functional team with representation from Treasury, Legal, Risk Management and other key internal business partners to negotiate enhancements to facilitate the largest finance transaction in the EAME region during 2016.Developed a regional credit scoring tool, resulting in improved turnaround time and increased customer and dealer satisfaction. Worked closely with Business Technology to develop key dashboards and portfolio management tools enabling team members to see real-time performance results.

Peoria, Illinois Area

As the Area Manager, I grew new business volume to over $500m, an increase of over 200%, by leading the development of customized customer solutions for unique business opportunities. Additionally, I helped elevate our region to the #1 improved District globally at Caterpillar. The region also won the 2014 Chairman's Sales Award.I achieved 100% employee engagement for four (4) straight years while managing a changing and mostly remote team, against a best-in-class target of 84%. Exceeded all the Best Team targets by achieving 90%+ employee survey scores.A few of my most significant achievements include:- Closely mentored a Territory Manager, reversing course from not achieving goals to being recognized as Territory Manager of the Year in North America. - Selected as the Program Manager for the Chairman's 2014 Leadership Summit, and received 99% satisfaction score by Caterpillar's top executives and leaders.- Improved customer loyalty scores from 8.7 to 9.1 by helping create and develop the Area Territory Manager position.

Greater Nashville Area, Tn

Juggling dual roles, I worked with executive leaders and managers to develop and execute a short and medium term strategy to achieve our goals during the financial crisis as well as led the global learning team. While working with the senior learning consultants, we developed formal mid-manager leadership training modules on coaching, employee development and engagement. Furthermore, I leveraged our relationship with Belmont University to facilitate leadership development opportunities for high performing managers.To navigate through the rough waters in the wake of the financial crisis, I facilitated the Profitable Growth Council led by our CFO which resulted in restructuring several departments across North America. To encourage continuous improvement, I used the Baldrige criteria across the company to identify process gaps and growth opportunities. Consequently, we identified the need to initiate loyalty programs, customer welcome and termination packages, and an increased focus on the customer experience.

Toronto, Canada Area

As the Credit & Operations Manager (1st international/expat assignment), I managed a team of 24 managers and analysts covering all areas of credit, collections and new business. I worked with my team to implement initiatives that would maximize the effectiveness of our financial solutions and boost sales while protecting the company with risk mitigation structures to minimize losses and past dues. We increased the portfolio by 9% to a record just shy of $2.5b and improved the late charge and other fee related processes driving accountable profit results.Additionally, I added over $2.0m in direct value to the company, exceeding target by over 200%, by sponsoring several projects, successfully creating employee opportunities that allowed them to develop and become certified 6 Sigma Green Belts.

Greater Nashville Area, Tn

Managed a team of eight (8) Sales Support Representatives covering Caterpillar dealers in the eastern half of the United States. Actively participated in the documents committee, revising several financial products documents with our legal team to improve the customer experience.Most significantly, developed new financial products after consulting with legal, tax and account departments. Created training material for the sales organization and deployed training across the company.

Charlotte, North Carolina Area

Joined a newly formed group in the Financial Products Division, focused on developing solutions for power systems equipment for customers and dealers in the Eastern part of the country. Responsibility for building relationships with 14 dealers from the southeast to northeast as well as other equipment manufacturers.

Peoria, Illinois Area

In addition to having responsibility for financial program development, managed key relationships with product groups in North America. Supported product groups entering new markets with financial solutions and products. Also actively involved with finding creative strategies to exit the agriculture market which included many tractor and combine leases.

Greater St. Louis Area

Drove significant improvement to territory sales in Missouri, southern Illinois and northern Arkansas. Built key customer relationships, resulting in direct new business opportunities. Worked closely with dealer sales and credit teams to close equipment sales as quickly as possible in order to beat competition.

Phoenix, Arizona Area

Completed credit and financial statement analysis for customers in the western part of the United States. Balanced between quick turn around time and prudent credit decisions to support dealer and customer demands to selling and acquiring equipment.

Phoenix, Arizona Area

Provided marketing and sales support to Territory Managers in the field. This included completing several financial quotations and offering different structures to win new business opportunities.

Phoenix, Arizona Area

Collected delinquent customer accounts, provided restructure solutions for customers experiencing cash flow issues, worked on several key transfer and assumption of accounts, calculated early payoff for customers, and provided general customer relations support.

Bachelors Of Business Administration, Finance & Communication Studies

Master'S Of Business Administration, Business Administration And Management, General