A dynamic professional with rich experience of over 10 years in managing operations with reputed companies in the Real Estates /BPO Sectors.Proficient in managing operations with key focus Registration & Delivery of Residential and commercial Projects in Noida , managing SLA’s , people management, people development, managing effective support group and delivery team relationships RECOGNITION: Winner of “One Team One vision Award “in Thames Water Employee Recognition awards 2011. This award was given first time for any offshore partners in India. I was invited to United Kingdom specialty to receive this award from Thames water CEO.Name was also updated in Thames water Award Recognition Booklet (2011) with recognition comments from all leaders. SPECIALTIES: Delivered more than more than 3000 Residential and Commercial properties in Noida with registration , liaison with Athourity and different Govt Department, Customer Service, Training, Supervising ,Customer Satisfaction, Service Level Agreements, Team Building, Complaint Handling , Customer Satisfaction, Front-End Supervision, Team building in Telecom Operations, Utilities & Real Estates.
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DirectorProperty Estate May 2023 - PresentIndia
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Service ManagerParamount Group Dec 2012 - PresentNoidaPromoted to manager position to recruit, train and supervise 35+ customer service representatives and 4 Team leaders. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations and B-landed Operations to ensure friendly and efficient transactions at checkout.
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Service ManagerParamount Group Dec 2012 - Sep 2024Noida Area, IndiaCustomer Service Management,Complaint Handling & Resolution, Customer Satisfaction Enhancement ,Front-End Supervision,Team building & Training,International Sales,Resource Planning,Contact Centre Leadership
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Team LeaderSteria India Ltd Dec 2008 - Dec 2012Noida Area, IndiaWorked with one the biggest and profitable client of Steria India Ltd (Thames Water). Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service delivery. Directed 22 + employees managing, Customer enquirers with end to end resolution, Customer Complaints,Field returns, DG Liable service and attended field workshops in UK to improve level of service for customer mainly in (Water Utilities). Maintained high standards in sanitation and complied with regulatory guidelines. -
Quality AnalystKirtiman Technology 2007 - 2008Noida
Mudasir Amin Skills
Mudasir Amin Education Details
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SymbiosisAccounting And Finance -
Gandhi Memorial CollageAccounting And Related Services
Frequently Asked Questions about Mudasir Amin
What company does Mudasir Amin work for?
Mudasir Amin works for Paramount Group
What is Mudasir Amin's role at the current company?
Mudasir Amin's current role is Property Estate.
What schools did Mudasir Amin attend?
Mudasir Amin attended Symbiosis, Gandhi Memorial Collage.
What skills is Mudasir Amin known for?
Mudasir Amin has skills like Team Management, Management, Training, Customer Satisfaction, Operations Management, Leadership, Team Leadership, Team Building, Service Level Agreements, Supervising, Outsourcing, Customer Service Management.
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