Mudassar Shaikh Email & Phone Number

Mumbai Area, India

Plan, organize, direct and control the sales team to meet desired targets.At the beginning of each month, counsel with each salesperson to establish realistic sales objectives / goal for the month and set up an action plan to achieve it. Achieve forecast sales by following (and, if necessary, adjusting) your written plan of action. Monitor each salesperson's daily performance and compare it with that month's objective. Meet daily with salesman, Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.Making every effort to maximize both present and long term sales and gross profits.Ensuring that all sales people are doing everything they should be doing to successfully sell your products, Ensure that the sales floor operations functions smoothly.Developing the most well trained, professional sales force possible.Review the performance of salespeople and to motivate and stimulate them to even greater achievements.Constantly strive toward continuing professional growth, Work to improve my sales skills, managerial skills, business skills and product knowledge. Proven track record in managing and directing a highly skilled, motivated, successful and results-oriented sales forceStrong leadership qualities with good communication and interpersonal skills.Able to operate in a fast-paced and changing market environment.

To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and collection targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management.People Management, including all HR related issues, as well as staff development.Attrition management.Operational Management: Managing the floor, adherence to schedule.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Training and development of staff. Motivation, leadership for a team of 17 and developing future leaders.Recommendations for product and process development based on customer feedback and analysis of the same.Conducting performance appraisal for the team.Contribute for the initial hiring and selecting process of the front line.Compiling reports on team’s performance and customer feedback. Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.