Mudassar Khan Email & Phone Number

Riyadh, Saudi Arabia

Mumbai, Maharashtra, India

• Developing and executing a comprehensive long-term vision and strategy
• Collaborating with cross-functionally to customize solutions, enhancing customer satisfaction and retention
• Consistently driving performance against key sales metrics and ensuring smooth customer onboarding experiences
• Cultivate relationships with restaurant decision makers, employing a consultative sales approach to convert prospects into paying customers

Mumbai, Maharashtra, India

• Responsible for Home Inspection and Retail process, managing an 85-member team across the Maharashtra state
• Increased the focus on operational management and minimised channel partner/customer escalations, resulting in enhanced customer satisfaction and advocacy
• Achieved the targets consistently by setting monthly & quarterly metrics, preparing action plans, schedules
• Built, trained, managed and led a team to drive P&L across retail business
• Coached and mentored zonal managers in their daily activity to ensure zone productivity, generate healthy business margins & increase car purchase volumes
• Maintaining cross functional relations across various departments

Mumbai, Maharashtra, India

• Established and run the first Home Inspection department at Cars24 for the Maharashtra state and managed a team of 60 across the state
• Developed a seamless car inspection process & strategy by reviewing the market scenario and P&L to ensure customer satisfaction
• Achieved 300% growth in Home inspection procurement in 12 months by designing and implementing business plans and strategies to attain the goals

Mumbai, Maharashtra, India

• Achieved 250% growth in B2B procurement, resulting in 150% growth in margin (4.5L to 11.25L) by restructuring the process flow for B2B, which increased productivity.
• Developed a strategy with an emphasis on boosting dealer tie-ups and thereby increasing footprint in the market.
• Devised a training program for team members to build sustainable relationships with the dealer principal and channel partners (New Car Dealers & Used Cars Dealers).

Mumbai, Maharashtra, India

• Led a team of 14 Key Account Managers & Sales Managers selling and servicing Advertisement/Media Inventories
• Tripled annual sales revenue from ~Rs.12 Cr. To ~Rs.36 Cr. in a record time of 16 months with a robust strategy, continuous monitoring & coaching
• Planned and executed sustainable solutions ensuring high banner occupancy in the geographical areas of operations to maximise Ad sales
• Built an open-communication environment for cross-functional teams (Online ordering, Logistics, Neutrality & Content)

Mumbai Area, India

• Gained trusted adviser status by providing advice to restaurant owners in menu selection, staff training and logistics to enhance their revenue.
• Played a key role in executing end-to-end client on-boarding & client renewals via 2 separate teams (Acquirers & Campaign Managers)

Mumbai Area, India

• Cold calls and walk-ins including product pitches and presentations, to acquire new clients and develop a market for the company
• Competitive analysis for the benefit of clients, generating data-driven reports to show effectiveness of ad campaigns run on Zomato
• Generating invoices, following up on payments, designing and activation of campaigns
• Took up and successfully executed projects of ‘Zomato Restaurant Guide’ and ‘NYE ticketing platforms’, which collectively contributed additional revenue to Zomato Mumbai’s revenue

Mumbai Area, India

• New product development
• Re-positioning of existing products in consumer appliances
• Designing Marketing Strategy
• Recommendation to revive products
• Market Research
• Data Analysis

Mms, Marketing

Bachelor Of Engineering (B.E.), Computer Engg.