Muddasar Iqbal Email & Phone Number

Islāmābād, Pakistan

➢ Manage and maintain the organization's IT infrastructure, including hardware, software, networks, and servers.➢ Ensure the security and reliability of the infrastructure by implementing appropriate security measures, backups, and disaster recovery plans.➢ Troubleshoot and resolve hardware and software issues as they arise.➢ Collaborate with other IT staff members to implement new technology solutions and upgrades to existing systems.➢ Manage and monitor system performance and availability to ensure optimal performance.➢ Ensure compliance with IT policies and procedures, including security, backup, and disasterrecovery.➢ Manage and coordinate IT projects, including planning, implementation, and monitoring.➢ Provide technical support to end-users as needed.➢ Stay up-to-date with new technology trends and recommend new solutions to improve the organization's IT infrastructure.

Islāmābād, Pakistan

- Managed and maintained Windows Servers and Red Hat Enterprise Linux (RHEL) 8 & 9servers, ensuring optimal performance, security, and scalability.- Orchestrated Docker containerization on RHEL servers, streamlining applicationdeployment and resource utilization.- Conducted regular system updates, patches, and configurations to minimizevulnerabilities and ensure system integrity.- Collaborated with cross-functional teams to support software development anddeployment initiatives.- Oversaw IT procurement, efficiently sourcing hardware and software solutions to meetproject requirements within budget.- Implemented comprehensive backup and disaster recovery strategies to safeguardcritical data.- Delivered remote support to end-users, diagnosing and resolving technical issuespromptly and efficiently.- Utilized remote desktop tools to troubleshoot software and hardware problems.- Maintained detailed incident records and reported recurring issues for proactiveresolution.

Islāmābād, Pakistan

• Administration & Management of Critical Servers in the IT Data Center:i. Active Directory Server for Authentication servers & user management.ii. Windows Server 2012-16, DNS & DHCP Server, SQL Servers.iii. Management of Microsoft DPMiv. Microsoft Windows Defender protection (Antivirus and Anti-spam).v. Managing the HR servers for HRM application. vi. Management of File Server having critical Datavii. Regular backups for all servers and critical applications.• Administration & Management of Network includingi. Configuration & Administration of Network Switches, Routers firewalls. ii. Configuration and Management of Forti Gate Firewall for VPN, Internet Services, Web Filtering & bandwidth shaping. iii. Configuration and Administration of Site-Site VPN's.iv. Responsible for 24x7 operations of the IT Data Center with remote monitoring during off hours.v. Keeping update of all system & network logs and reviewing them on daily basis to avoid any outages.• Management & optimization for the Software licenses for Mobiserve Pakistan. • Management of Cloud services i.e. Microsoft Azure, Google & Zoho Apps• Tracks and responsible to maintain Nationwide IT hardware inventory.• Managing the team of IT Support Staff.i. Supervising IT Support staff in their day to day operations and respond to escalated support issues ii. Close Coordination with Procurement department for procurement of IT Equipment and all other company departments for running of smooth IT Operations• Knowledge of Software Development Lifecycle and act as a Project Manager for Deployment of any ERP/Software and coordination with outsource companies.i. Coordination with External companies that are involved in development of any software’s and applications for the Company.ii. Project Management for deployment of any new application/software iii. Coordination with ERP Support team for ERP issues.• Responsible for Internal and External IT Audits & manage IT SOP’s and Processes.

Pakistan

I joined IMC Worldwide in 2014 to be IT Manager for SCRP (School Construction & Rehabilitation Program) funded by DFID. SCRP had 10 district offices in KPK and Punjab province of Pakistan and head office in Islamabad. Following are tasks achieved:• Designing of IT Infrastructure to fulfill project requirement• Acquired licenses from Microsoft, ESET, Autodesk, CSI, Adobe & Corel• Web domain and hosting for project official website• Got verified hardware bought from Dell, APC, HP, D-link, ZKTeco & Juniper • One Hyper-V host configured including Exchange 2013 & SQL Server 2014 VMs• One Hyper-V host configured including Active Directory, File Server, SCCM & RRAS VMs• Successfully tested & deployed in-house Exchange 2013 with ESET Mail Security anti-spam• Configuration of Juniper SRX & SSG series firewalls with provision of site-to-site VPN tunnels in all district offices• Setup GPO & SCCM for clients to deploy policies and applications• Guidelines & policies for IT team for single or batch installation of client OS on laptops & desktops through images• Day-to-day monitoring & management of Servers OS, licenses and applications• Remote support using SCCM, RDP & TeamViewer• Configuration of ZKTeco attendance server & hardware devices for all offices to get current reports• Delegated admin rights to IT team with auditing\• Develop Excel VBA macro to generate and send monthly salary slip for accounts department• Develop Excel VBA macro to get electronically signed timesheet & leave application to produce accurate leave record of all project staff with privacy• Management of official static website contents when required by communication team

Pakistan

Promoted to execute transition from CH2M Hill IT to new HalcrowPK IT Infrastructure setup and did following deployments and some are in progress:1. Handing over / Termination of CH IT Infrastructure and removal of CH images from PC(s) & Servers.2. Leading reimaging of all PC(s) in Halcrow Pakistan (Islamabad/Karachi) LAN(s)3. Setup Domain Controller (AD DC) / DHCP / DNS on Windows Server 2012 at Islamabad datacenter.4. Setup Juniper SSG 140 at Islamabad & Karachi offices, as a edge firewalls and setup site-to-site VPN.5. Setup File Server and did restoration of HPK data at Islamabad Office.6. Setup Microsoft Exchange 2013 with NAT through edge firewall at Islamabad Office.7. Setup AD DC / DHCP / DNS / File Server (Data restoration) at Karachi office.8. Setup Cisco Riverbed optimisation devices at both offices.9. Setup Microsoft Lync 2013 in Islamabad office with all required servers (Front-end, Edge, Reverse Proxy for Mobility).10. Setup federation between CH OCS & HPK Lync environment.11. Setup federation between Skype & HPK Lync environment.12. Setup Anti-virus server for all PC(s) and servers including Microsoft Exchange.13. Shared administrative rights to IT staff which is required for day-to-day support activities.14. Setup Polycom VC between Karachi & Islamabad.15. Setup Samsung Access Control and Security devices at Islamabad office.16. Backup of system state and file server data is configured using System Center DPM.17. Development of HPK new website.18. Managed IT Teams in Islamabad / Karachi.

Pakistan

Joined as a Support Staff with following responsibilities:1. Day-to-day support task in Islamabad Office2. Monitoring of Service Desk for support requests.3. Communication with Halcrow MIS Teams (Infrastructure)4. Monitoring and mobilization of Backup tapes are per Global IT policy.5. Remote Management of site offices.6. PABX Programming

Pakistan

Joined as a Network Manager when company have only 13 nodes in IT network with AD DC and during my stay in Ace Quality, did following enhancements:1. Setup AD DC / DHCP / DNS on Windows 2000 Advanced Server.2. Setup Exchange 2000 Server3. Samba Server for File Storage4. Setup VPN (PPTP) for 50 branch office arround Pakistan.5. Setup Web Server for in-house web applications.6. Setup MSN Messenger (within company)7. Setup Backups and retension policies.8. Managed IT Team.

Pakistan

1. Lab preparation for Classes2. Server Management3. Backup Management4. Troubleshooting

M.Sc., Computer Science, 3.2 Cgpa

B.Sc., Computer Science, 3.11 Cgpa