ServiceNow Reporting:• Enabled real-time performance tracking of teams by replacing manual processes with automated ServiceNow indicators and reports, significantly boosting operational efficiency.• Developed advanced dashboards to monitor team KPIs for problem and incident management in ServiceNow, automating the calculation of key metrics such as mean time to resolve and close incidents.• These reports facilitated the resolution of major issues for the client, effectively achieving SLAs and saving leadership time.Health & Wellness Production Reporting:• Developed a comprehensive monitoring system for RXPs, SAPS, and RXPC, utilizing predictive analytics to forecast queue downtimes in stores, improving system reliability by more than 50% with the help of alerts sent to Slack and Teams.• Implemented a predictive alert system for highlighting potential issues by analyzing metrics with KQL in Azure Log Analytics using statistical methods such as moving averages and seasonality analysis.• Designed Power BI and Azure Workbook dashboards which provided stakeholders

Served as the Teaching Assistant for courses of "Introduction to Computing" and "Data Communication and Networks"