Mohi Uddin Email & Phone Number

New York, New York, United States

Brooklyn, New York, United States

Utilized practical knowledge of Linux Operating System and Unix Command Line Interface to configure software, calibrate sensors, and monitor software operations. Troubleshoot hardware, including sensors and Lidar installation in autonomous vehicles to confirm best-in-class customer experience and maintain client satisfaction. Conduct extensive testing on all vehicle systems to promptly identify errors and deliver feedback to HQ. Perform hardware repairs such as battery changes, electrical imbalances, motor adjustments, fluid changes, tire change and rotation, body repairs, HVAC inspections and configurations, brake pad changes and adjustments for EVs. Identify safety critical issues within the software/hardware and develop executable solutions safely.• Utilized Linux Operating System, Unix Command Line Interface to test/debug and Jira Ticket System. • Provided customer support by overseeing diagnoses, troubleshooting, service and repairs of complex electromechanical systems as well as training onsite staff on proper usage of vehicle and software.• Performed testing, supported failure diagnosis/review and implemented corrective action.• Assisted in vehicle retrofits, preventive maintenance and in-field service including installation of software technical-updates.• Primary technical support contact for field locations.• Provided feedback to design teams as end user representative. Communicated deficiencies, desired updates, and configuration change requests.• Maintained accurate records of repairs and configurations in accordance with customer program requirements. • Streamlining data collection with Google Apps Script.

Queens, New York, United States

Identified clients’ requirements to recommend technical solutions and install new computer equipment and commercial software. Analyzed operational status of smart boards, LCD projectors, and video/audio equipment to identify hardware/software related problems and troubleshoot errors while collaborating with Help Center. Maintained classroom servers and optimal levels of technical inventory to meet operational requirements and streamline classroom management.• Configured wireless devices to access DOE network.• Guided clients to efficiently utilize technology and mitigate technical faults.• Set up DOE hardware equipment’s and followed all safety protocols for students/staff.• Flashed all DOE computers and software with latest versions.• Helped set up school servers and LAN networks.• Cisco devices and set up.• Managed admin accounts and provided excellent technical support to all users.• Resolved complex technical issues within a given time for school productivity.• Set up end user accounts.• Created a personalized ticketing system for the school faculty and staff regarding any hardware or software issues.• Met DOE deadlines efficiently and handled various situations without guidance. • Provided and implemented

Bachelor Of Technology - Btech, Computer Engineering

Associates In Applied Science (Aas), Electromechanical Technology/Electromechanical Engineering Technology