Norbert Budek Email & Phone Number

London, Gb

Delivering high-quality network solutions and support for clients and environments. Skilled in advanced troubleshooting, optimizing network performance, and ensuring client satisfaction through reliable and efficient service delivery.• Configured and managed network devices, including routers, switches, and firewalls.• Conducted regular network security assessments and implemented measures to mitigate risks.• Designed and implemented network solutions to enhance performance and supportorganizational growth.• Performed routine maintenance tasks such as software upgrades, patch management, andfirmware updates on network devices.• Promptly responded to network incidents and outages, conducting thoroughtroubleshooting to minimize downtime.• Maintained comprehensive documentation of network configurations, procedures, andtroubleshooting guides.• Communicated effectively with stakeholders to provide updates on network status,incidents, and resolutions.

London, England, United Kingdom

Managing and troubleshooting data center equipment for enterprise clients, delivering top-tier service and reliability. Proven track record of supporting industry-leading companies with timely responses and exceptional operational excellence.•Monitored network performance and infrastructure in real-time to ensure optimal operation.•Identify, troubleshoot, and resolve network and system issues to minimize downtime.•Respond to alerts and escalations promptly, ensuring adherence to SLAs and operational standards.•Collaborate with cross-functional teams to escalate and resolve complex technical issues.•Support infrastructure upgrades and deployments, ensuring minimal disruption to operations.•Ensure compliance with network security protocols and organizational policies.•Provide regular updates to stakeholders on network performance and incident resolution status.

London, England, United Kingdom

Assisted the biggest companies in the world with their DC equipment ensuring timely response andexcellence on a day-to-day basis• Install, configure, and decommission customer equipment and hardware, ensuringcompliance with Equinix's installation standards and procedures.• Installation, termination and troubleshooting of COAX, CAT6, and SM/MM fibre cables.• Provide remote hands support to customers, troubleshooting hardware issues, performingreboots, and executing remote tasks as required.• Collaborate with cross-functional teams to address customer requirements and resolvetechnical issues effectively.

London, England, United Kingdom

Managing and troubleshooting DC equipment for 20+ clients while ensuring thehighest quality service.• Working closely with Cisco and/or Microsoft professionals to carry out changes, upgradesand new installations to meet client’s needs (Software/Hardware).• Installation of servers and switches following client’s needs or instructions increasing theoverall response rate by 31%.• Led some equipment migration projects within the DC which helped to identify andhighlight any issues with its current configuration (if any).• Creation and maintenance of data centre documentation which led to shorter installationtime and less confusion among the people involved.• Break/fix of hardware and cabling issues.• Use of ticketing systems and keep up with any internal/external customer queries orproblems.• Availability and immediate response to any emergencies that arose.

London, England, United Kingdom

• Assisting customers with finding suitable products or services.• Dealing with stressful situations and emergencies in a professional manner and ensuringthat customer’s concerns are promptly addressed.• Discussing with customers face-to-face, over the phone and via email.• Ensuring customer’s satisfaction and going through an appropriate journey with them

Cisco Certified Network Associate (Ccna)

Extended Diploma In It, Information Technology