Norbert Budek Email & Phone Number

London, GB

• Delivering high-quality network solutions and support for clients and environments. Skilled in advanced troubleshooting, optimizing network performance, and ensuring client satisfaction through reliable and efficient.
• Configured and managed network devices, including routers, switches, and firewalls.
• Conducted regular network security assessments and implemented measures to mitigate risks.
• Designed and implemented network solutions to enhance performance and supportorganizational growth.
• Performed routine maintenance tasks such as software upgrades, patch management, andfirmware updates on network devices.
• Promptly responded to network incidents and outages, conducting thoroughtroubleshooting to minimize downtime.

London, England, United Kingdom

• Managing and troubleshooting data center equipment for enterprise clients, delivering top-tier service and reliability. Proven track record of supporting industry-leading companies with timely responses and exceptional.
• Monitored network performance and infrastructure in real-time to ensure optimal operation.
• Identify, troubleshoot, and resolve network and system issues to minimize downtime.
• Respond to alerts and escalations promptly, ensuring adherence to SLAs and operational standards.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Support infrastructure upgrades and deployments, ensuring minimal disruption to operations.

London, England, United Kingdom

• Assisted the biggest companies in the world with their DC equipment ensuring timely response andexcellence on a day-to-day basis
• Install, configure, and decommission customer equipment and hardware, ensuringcompliance with Equinix's installation standards and procedures.
• Installation, termination and troubleshooting of COAX, CAT6, and SM/MM fibre cables.
• Provide remote hands support to customers, troubleshooting hardware issues, performingreboots, and executing remote tasks as required.
• Collaborate with cross-functional teams to address customer requirements and resolvetechnical issues effectively.

London, England, United Kingdom

• Managing and troubleshooting DC equipment for 20+ clients while ensuring thehighest quality service.
• Working closely with Cisco and/or Microsoft professionals to carry out changes, upgradesand new installations to meet client’s needs (Software/Hardware).
• Installation of servers and switches following client’s needs or instructions increasing theoverall response rate by 31%.
• Led some equipment migration projects within the DC which helped to identify andhighlight any issues with its current configuration (if any).
• Creation and maintenance of data centre documentation which led to shorter installationtime and less confusion among the people involved.
• Break/fix of hardware and cabling issues.

London, England, United Kingdom

• Assisting customers with finding suitable products or services.
• Dealing with stressful situations and emergencies in a professional manner and ensuringthat customer’s concerns are promptly addressed.
• Discussing with customers face-to-face, over the phone and via email.
• Ensuring customer’s satisfaction and going through an appropriate journey with them

Cisco Certified Network Associate (Ccna)

Extended Diploma In It, Information Technology