 Project management and analysis of newly implemented plans. Implementation of effectives process & standards. Strategic inputs in decision making by Leadership. RCA of low performing stores. Interventional Analysis. Large team management and generating productive outputs. Evaluating P&L of the region. Strong focus on NPS both offline & online. Developing Customer Loyalty programs. Develop & Execute operations strategy. Coordination with other departments which may impact business growth & revenue. Managing budget and yearly plan for L&D, Quality & Operations.

• Managing end to end operations.• Responsible for 10x growth of business.• Plan, Develop & Implement retail operations Strategy & Execute• Revenue Management & Cost Optimization• Constructing & Implementing any new incentive programme• Trained employees on optimal processes and use of equipment to boosting department productivity.• Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Oversaw budget, accounting and payroll to meet deadlines.• Analysed customer data to identify opportunities and improve relationships.• Hired and evaluated associates and management staff to add to workforce and meet demands.• Developed and shared best practices across company to align with objectives and quality standards.• Conferred with board of directors to establish values and mission.

I was running my own food take away business , Managing finances, staffing, New receipie development, cost control, expansion strategy, Customer Engagement, Delivery Excellence.