Mu-Ein Stoker Email & Phone Number

Pretoria Area, South Africa

Remote NOC Engineer II working for a MSP, dealing with monitoring, maintenance, and preventative measures, amongst others, for high availability infrastructures. Company is based in New York, USA servicing over 9000 companies and over 49k devices.

Gauteng, South Africa

- Lead architect and manager of the infrastructures- Design, configuration, implementation and management of Active Directory in an azure hybrid.- User and email migration from cpanel over to Office 365 and data migration.- Backup implementation and design- Implementation and management of Eset Protect- MPLS management and upgrades- Printer implementation- Facilitation and and implementation of telephone systems- Facilitation and implementation of telephony systems- Social media support- Basically overhauled the entire infrastructure and was the IT Manager

Gauteng

Underground Nerds for now is considered paused -. keeping the scouts honour , still honouring my existing clients without it affecting my current Role.

Centurion

- Basic Network Support (Basic Router installations, configuration and troubleshooting) (Mikroutik)- Server support, implementation & management (Server 2008 & Server 2012). - Desktop User Support (Windows 7 & Windows 10). - End-User Education - Anti-Virus Management (Eset NOD Anti-Virus).- Data Backup configuration & support (Client & Server) (FTP Via File Zilla).- Domain Controller implementation, configuration & support (Server 2012) - User migration from Workgroup to Domain. - Email management (server monitor, uptime, backup, etc.) (Hmail Server) - Design, configuration, implementation and management of active directory. - Folder access management & File server Support.- Third party Software support, (Pastel, Vip, etc.)- Time Management and Clocking Support. - Asset management.- Software Licensing support & Management. - Project Management.- Admin & Reporting.- Printer support - I.T Related Consumables Stock and Ordering

On-site Support for Fujitsu client base.Setup of hardware components such as routers, switches, desktops & laptops.Re-imaging of user end computers.Basic network troublshooting.

Midrand

•Providing the telephonic support and general diagnostics of problems.•Re-imaging of Laptops and Desktops.•Desktop & Laptop OS and end user application support.•Basic telephony support•Helpdesk support.•Installation of end-user software.•Store-room Management•Basic User education.

•Providing the telephonic support and general diagnostics of problems, •Resolving problems remotely.•Using Active Directory 2003 & 2008 to create user accounts, modifying and editing the cosmetics such as display name.•Additional SMTPs through Exchange 2010).•Using Active Directory and SCCM to maintain users and groups.•Updating user group membership on Active Directory 2003 & 2008, Security groups creations for folder access.•Using Active directory to Grant Folder access using Groups, enablement of Lync 2010.•Assisting remotely with basic file and Print knowledge (adding of Active Directory Security groups to maintain Folder Access on network Drives and Printer Security Groups).•Basic use of Citrix users, profiles, User groups and connectivity issues.•Assisting with intermediate knowledge of SAP and technical Errors relating to the software on the machine.•Using Basic Exchange 2010 knowledge for, mailbox creation, setting permissions, access rights to mailboxes, moving of mailboxes to different stores and increasing mailbox storage size.•Using Basic Active Sync knowledge to grant permissions on handheld devices to allow emails to be received and sent.•Providing advanced troubleshooting of Windows 7 and windows XP systems.•Determining and escalating general problems and issues relating to a specific scenario by volume and escalations thereof.•Investigating calls logged before sending it to the respective competencies.•Determining solutions for problems if no solution has been provided (This task has been assigned to me specifically based on my attention to detail and willingness to go the extra mile).•Working hand in hand with Server teams (Active Directory, File and print, Citrix and Exchange) to determine issues which globally affect users.•Liaising with server teams to query sudden environment changes as well as confirmation that environment changes are successful should they impact the productivity of the client.

•Logging of development queries.•Following up on tasks.•Capturing of telesales agent’s sale statistics.•Cleaning up of data dumps and uploading them to the relevant databases.•Maintaining of databases through re-using of data that has not been used.•Setting up of campaigns and general product information (test only).•Researching of data to find missing telephone numbers and addresses.•Compiling of internal processes to enable documented information on how to use the systems. •Filling lead reports and feedback analysis.

•Creating job cards for the technical departments as required.•Providing telephonic and remote support with general diagnostics problems.•Using Active Directory and Systems Management Server to maintain users and groups.•Using Microsoft exchange to maintain user email accounts.•Providing remote telephonic technical expertise on windows XP knowledge to assist a user with Microsoft related problems.•Providing technical expertise for users with in-house applications remotely and telephonically.•Removing of viruses on User machines via remote assistance through Sms / Sccm.•Determining solutions for problems if no solution has been provided.

•Maintaining and support of, as well as problem solving relating to the I-net Bridge in-house and delivery of back end systems.•Following up and checking of data.•Building and testing of P3 computers, windows 2000 NT installation.•Doing daily backups.

Managing the IT Network Infrastructure.•Implementing and administering of software packages.•Providing IT training and support.•Ordering and management of IT hardware.•Providing technical expertise and customer service.•Managing the telecoms, PABX and telephone systems.