Mu-Ein Stoker Email & Phone Number

Pretoria Area, South Africa

Remote NOC Engineer II working for a MSP, dealing with monitoring, maintenance, and preventative measures, amongst others, for high availability infrastructures. Company is based in New York, USA servicing over 9000 companies and over 49k devices.

Gauteng, South Africa

- Lead architect and manager of the infrastructures- Design, configuration, implementation and management of Active Directory in an azure hybrid.- User and email migration from cpanel over to Office 365 and data migration.- Backup implementation and design- Implementation and management of Eset Protect- MPLS management and upgrades- Printer implementation.

Gauteng

Underground Nerds for now is considered paused -. keeping the scouts honour, still honouring my existing clients without it affecting my current Role.

Centurion

- Basic Network Support (Basic Router installations, configuration and troubleshooting) (Mikroutik)- Server support, implementation & management (Server 2008 & Server 2012). - Desktop User Support (Windows 7 & Windows 10). - End-User Education - Anti-Virus Management (Eset NOD Anti-Virus).- Data Backup configuration & support (Client & Server) (FTP Via.

On-site Support for Fujitsu client base.Setup of hardware components such as routers, switches, desktops & laptops.Re-imaging of user end computers.Basic network troublshooting.

Midrand

• Providing the telephonic support and general diagnostics of problems.
• Re-imaging of Laptops and Desktops.
• Desktop & Laptop OS and end user application support.
• Basic telephony support
• Helpdesk support.
• Installation of end-user software.

• Providing the telephonic support and general diagnostics of problems,
• Resolving problems remotely.
• Using Active Directory 2003 & 2008 to create user accounts, modifying and editing the cosmetics such as display name.
• Additional SMTPs through Exchange 2010).
• Using Active Directory and SCCM to maintain users and groups.
• Updating user group membership on Active Directory 2003 & 2008, Security groups creations for folder access.

• Logging of development queries.
• Following up on tasks.
• Capturing of telesales agent’s sale statistics.
• Cleaning up of data dumps and uploading them to the relevant databases.
• Maintaining of databases through re-using of data that has not been used.
• Setting up of campaigns and general product information (test only).

• Creating job cards for the technical departments as required.
• Providing telephonic and remote support with general diagnostics problems.
• Using Active Directory and Systems Management Server to maintain users and groups.
• Using Microsoft exchange to maintain user email accounts.
• Providing remote telephonic technical expertise on windows XP knowledge to assist a user with Microsoft related problems.
• Providing technical expertise for users with in-house applications remotely and telephonically.

• Maintaining and support of, as well as problem solving relating to the I-net Bridge in-house and delivery of back end systems.
• Following up and checking of data.
• Building and testing of P3 computers, windows 2000 NT installation.
• Doing daily backups.

• Managing the IT Network Infrastructure.
• Implementing and administering of software packages.
• Providing IT training and support.
• Ordering and management of IT hardware.
• Providing technical expertise and customer service.
• Managing the telecoms, PABX and telephone systems.