Graham Mueller

Graham Mueller Email and Phone Number

Mobile Messaging Operations Specialist @ Dotdigital
St. Louis, MO, US
Graham Mueller's Location
St Louis, Missouri, United States, United States
Graham Mueller's Contact Details

Graham Mueller personal email

n/a
About Graham Mueller

I truly value meaningful relationships with colleagues and love building lasting relationships with customers. I am passionate about discovering how each individual person learns and developing tactics to help them achieve their goals in order to drive company success. I am looking for a relationship management and/or team lead role at a customer-focused company that will allow me to use my love for relationship building and expertise in training.

Graham Mueller's Current Company Details
Dotdigital

Dotdigital

View
Mobile Messaging Operations Specialist
St. Louis, MO, US
Website:
dotdigital.it
Employees:
485
Graham Mueller Work Experience Details
  • Dotdigital
    Mobile Messaging Operations Specialist
    Dotdigital
    St. Louis, Mo, Us
    View
  • Dotdigital
    Omnichannel Marketing Consultant
    Dotdigital Aug 2024 - Present
    United States
    View
  • Sinch
    Onboarding Manager
    Sinch Mar 2022 - Aug 2024
    Sinch is a worldwide SMS aggregator that offers a number of other marketing/customer success communication products and services as well. - Manage customers projects from contract signature through onboarding (generally a 60 day cycle)- Work closely with client to help find the best product offerings for their particular use case(s)- Act as a client champion making sure they understand how to utilize our platform and manage their SMS/MMS campaigns or any of our other channels to ensure client success after onboarding.- Manage customer communication and establish continuity between pre sales and customer success- Train new customers on customer portal to guarantee continued client success after onboarding- Ensure all accounts are set up in our system for live traffic- Work internally with multiple different teams to set up routing/billing/pricing/etc.- Manage client relationship and resolve any issues that arise during their implementation- Communicate closely with account management team to help identify any growth potential with new accounts
    View
  • Bleacherbook
    Founder
    Bleacherbook Jan 2021 - Jan 2024
    St Louis, Missouri, United States
    - Manage all day to day operations - Project manage all new app development and design- Oversee marketing initiatives- Maintain partner relationships - Spearhead capital raising efforts
    View
  • Textel
    Implementation Manager
    Textel Apr 2020 - Mar 2022
    St Louis, Missouri, United States
    Textel is an SMS service provider. Textel supports small businesses as well as large contact center clients. • Run product demos to provide potential customers a full understanding of available products.• Work with a wide range of customers, from agents to c-level executives, to properly scope required use cases.• Manage internal and external teams to ensure projects are kept on time and on budget.• Assist in the scoping of integration work with customer CRM and/or ticketing software.• Maintain updated and accurate documentation for all projects.• Provide open communication with customers to ensure a successful implementation and a seamless handoff to the account management team.• Troubleshoot first level issues and delegate larger issues to the appropriate department.• Train new implementation team members.
    View
  • Snapcom Llc
    Customer Success Manager
    Snapcom Llc Apr 2019 - Dec 2019
    Greater St. Louis Area
    Snapcom is a VoIP phone service provider based out of St. Louis, MO. Provides all inclusive phone services, specializing in small and medium sized businesses.• Developed and implemented internal transitional processes to provide a better overall customer experience on the front end. • Overhauled company CRM to streamline communication between sales and post-sales teams.• Manage onboarding and installation process to ensure professionalism and accuracy in the work performed.• Lead software and phone system training for new customers catered to their specific needs.• Act as the escalation point for customer support issues.
    View
  • Traemand
    Regional Account Manager
    Traemand Feb 2015 - Aug 2018
    Greater St. Louis Area
    Traemand is the exclusive kitchen planning and installation partner for IKEA North America. The company provides IKEA customers a one-stop solution for all their kitchen renovation project needs, completing over 10,000 installations each year. • Earned rapid promotion from sales manager to regional manager. Achieved 25% year-over-year revenue gain, exceeded company goal by 5% conversion rate and 3% margin. • Hire, train and manage large team generating multi-million-dollar revenue. Lead 40 employees, 12 partners and 10 IKEA accounts to achieve monthly KPI and productivity goals.• Establish IKEA sales campaign objectives, product strategy, roadmap and milestones to achieve rapid success within the competitive marketplace. • Act as the escalation point for account issues or concerns during project implementation. • Manage customer satisfaction and retention efforts through surveys and regular outreach.• Implement training program for employees and IKEA staff on NetSuite CRM and JoinMe. Ramped up the products and became a subject matter expert on each software.
    View
  • Dapfly Energy
    Petroleum Landman
    Dapfly Energy Jun 2013 - Dec 2014
    Greater Denver Area
    Dapfly Energy was contracted by oil and gas companies to investigate mineral ownership prior to the sale or lease of land. Work was completed throughout Colorado and Wyoming.• Managed land ownership and mineral right projects for company inquiries.• Ensured comprehensive and precise documentation throughout process.• Submitted detailed reports to clients in a timely manner.
  • Townsquare Media
    Account Executive
    Townsquare Media Sep 2012 - Mar 2013
    Fort Collins, Colorado Area
    Townsquare Media is a radio, live event and digital marketing company servicing small and mid-sized markets. The account executive goal is to expand brand awareness and boost sales revenue by selling on-air, social media and digital advertising services. • Responsible for boosting client satisfaction, retention and recurring revenue streams. • Built rapport with new prospects to win trust of key decision makers.• Conducted lead generation and a consultative approach to rapidly close sales.• Outpaced sales quotas by consulting customers on the prospective return on investment and competitive advantage of advertising service offerings.
    View
  • Major Brands
    Sales Merchandiser
    Major Brands May 2007 - Jul 2012
    Greater St. Louis Area
    Major Brands is a wine, beer and spirits distributor operating in Missouri and Kansas. • Executed compelling visual merchandising schemes for liquor industry clientele.• Customized marketing strategies and campaigns for commercial customers while meeting allocated budgets for company objectives.• Managed merchandise distribution, inventory levels and product rotation to enhance exposure and prospective revenue growth.• Coached, trained and directed warehouse employees with an emphasis on operating at optimal levels of productivity and efficiency. • Ensured fulfillment of next-day delivery orders by streamlining processes and ensuring deadline compliance.
    View

Graham Mueller Skills

Sales Customer Service Sales Management Team Building Negotiation New Business Development Project Management Account Management Leadership Marketing Management Contract Negotiation Sales Operations Customer Relationship Management Sales Presentations Top Tier Customer Service Brand Awareness Relationship Building Customer Retention Sales Education P&l Responsibility Microsoft Office Large Scale Account Management Authoritative Product Knowledge Product Presentations Territory Penetration Training Business Development Salesforce

Graham Mueller Education Details

Frequently Asked Questions about Graham Mueller

What company does Graham Mueller work for?

Graham Mueller works for Dotdigital

What is Graham Mueller's role at the current company?

Graham Mueller's current role is Mobile Messaging Operations Specialist.

What is Graham Mueller's email address?

Graham Mueller's email address is gr****@****nch.com

What schools did Graham Mueller attend?

Graham Mueller attended University Of Missouri-Saint Louis.

What skills is Graham Mueller known for?

Graham Mueller has skills like Sales, Customer Service, Sales Management, Team Building, Negotiation, New Business Development, Project Management, Account Management, Leadership, Marketing, Management, Contract Negotiation.

Who are Graham Mueller's colleagues?

Graham Mueller's colleagues are Daniel Bryson, Alex G., Tom Ivey, Andreas P., Oliver Hamilton, Aaron Battad, Andrew Morozov.

Not the Graham Mueller you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.