Graham Mueller Email & Phone Number

St. Louis, Mo, Us

United States

Sinch is a worldwide SMS aggregator that offers a number of other marketing/customer success communication products and services as well. - Manage customers projects from contract signature through onboarding (generally a 60 day cycle)- Work closely with client to help find the best product offerings for their particular use case(s)- Act as a client champion making sure they understand how to utilize our platform and manage their SMS/MMS campaigns or any of our other channels to ensure client success after onboarding.- Manage customer communication and establish continuity between pre sales and customer success- Train new customers on customer portal to guarantee continued client success after onboarding- Ensure all accounts are set up in our system for live traffic- Work internally with multiple different teams to set up routing/billing/pricing/etc.- Manage client relationship and resolve any issues that arise during their implementation- Communicate closely with account management team to help identify any growth potential with new accounts

St Louis, Missouri, United States

- Manage all day to day operations - Project manage all new app development and design- Oversee marketing initiatives- Maintain partner relationships - Spearhead capital raising efforts

St Louis, Missouri, United States

Textel is an SMS service provider. Textel supports small businesses as well as large contact center clients. • Run product demos to provide potential customers a full understanding of available products.• Work with a wide range of customers, from agents to c-level executives, to properly scope required use cases.• Manage internal and external teams to ensure projects are kept on time and on budget.• Assist in the scoping of integration work with customer CRM and/or ticketing software.• Maintain updated and accurate documentation for all projects.• Provide open communication with customers to ensure a successful implementation and a seamless handoff to the account management team.• Troubleshoot first level issues and delegate larger issues to the appropriate department.• Train new implementation team members.

Greater St. Louis Area

Snapcom is a VoIP phone service provider based out of St. Louis, MO. Provides all inclusive phone services, specializing in small and medium sized businesses.• Developed and implemented internal transitional processes to provide a better overall customer experience on the front end. • Overhauled company CRM to streamline communication between sales and post-sales teams.• Manage onboarding and installation process to ensure professionalism and accuracy in the work performed.• Lead software and phone system training for new customers catered to their specific needs.• Act as the escalation point for customer support issues.

Greater St. Louis Area

Traemand is the exclusive kitchen planning and installation partner for IKEA North America. The company provides IKEA customers a one-stop solution for all their kitchen renovation project needs, completing over 10,000 installations each year. • Earned rapid promotion from sales manager to regional manager. Achieved 25% year-over-year revenue gain, exceeded company goal by 5% conversion rate and 3% margin. • Hire, train and manage large team generating multi-million-dollar revenue. Lead 40 employees, 12 partners and 10 IKEA accounts to achieve monthly KPI and productivity goals.• Establish IKEA sales campaign objectives, product strategy, roadmap and milestones to achieve rapid success within the competitive marketplace. • Act as the escalation point for account issues or concerns during project implementation. • Manage customer satisfaction and retention efforts through surveys and regular outreach.• Implement training program for employees and IKEA staff on NetSuite CRM and JoinMe. Ramped up the products and became a subject matter expert on each software.

Greater Denver Area

Dapfly Energy was contracted by oil and gas companies to investigate mineral ownership prior to the sale or lease of land. Work was completed throughout Colorado and Wyoming.• Managed land ownership and mineral right projects for company inquiries.• Ensured comprehensive and precise documentation throughout process.• Submitted detailed reports to clients in a timely manner.

Fort Collins, Colorado Area

Townsquare Media is a radio, live event and digital marketing company servicing small and mid-sized markets. The account executive goal is to expand brand awareness and boost sales revenue by selling on-air, social media and digital advertising services. • Responsible for boosting client satisfaction, retention and recurring revenue streams. • Built rapport with new prospects to win trust of key decision makers.• Conducted lead generation and a consultative approach to rapidly close sales.• Outpaced sales quotas by consulting customers on the prospective return on investment and competitive advantage of advertising service offerings.

Greater St. Louis Area

Major Brands is a wine, beer and spirits distributor operating in Missouri and Kansas. • Executed compelling visual merchandising schemes for liquor industry clientele.• Customized marketing strategies and campaigns for commercial customers while meeting allocated budgets for company objectives.• Managed merchandise distribution, inventory levels and product rotation to enhance exposure and prospective revenue growth.• Coached, trained and directed warehouse employees with an emphasis on operating at optimal levels of productivity and efficiency. • Ensured fulfillment of next-day delivery orders by streamlining processes and ensuring deadline compliance.