Graham Mueller Email & Phone Number

St. Louis, MO, US

United States

Sinch is a worldwide SMS aggregator that offers a number of other marketing/customer success communication products and services as well. - Manage customers projects from contract signature through onboarding (generally a 60 day cycle)- Work closely with client to help find the best product offerings for their particular use case(s)- Act as a client.

St Louis, Missouri, United States

- Manage all day to day operations - Project manage all new app development and design- Oversee marketing initiatives- Maintain partner relationships - Spearhead capital raising efforts

St Louis, Missouri, United States

• Textel is an SMS service provider. Textel supports small businesses as well as large contact center clients.
• Run product demos to provide potential customers a full understanding of available products.
• Work with a wide range of customers, from agents to c-level executives, to properly scope required use cases.
• Manage internal and external teams to ensure projects are kept on time and on budget.
• Assist in the scoping of integration work with customer CRM and/or ticketing software.
• Maintain updated and accurate documentation for all projects.

Greater St. Louis Area

• Snapcom is a VoIP phone service provider based out of St. Louis, MO. Provides all inclusive phone services, specializing in small and medium sized businesses.
• Developed and implemented internal transitional processes to provide a better overall customer experience on the front end.
• Overhauled company CRM to streamline communication between sales and post-sales teams.
• Manage onboarding and installation process to ensure professionalism and accuracy in the work performed.
• Lead software and phone system training for new customers catered to their specific needs.
• Act as the escalation point for customer support issues.

Greater St. Louis Area

• Traemand is the exclusive kitchen planning and installation partner for IKEA North America. The company provides IKEA customers a one-stop solution for all their kitchen renovation project needs, completing over 10,000.
• Earned rapid promotion from sales manager to regional manager. Achieved 25% year-over-year revenue gain, exceeded company goal by 5% conversion rate and 3% margin.
• Hire, train and manage large team generating multi-million-dollar revenue. Lead 40 employees, 12 partners and 10 IKEA accounts to achieve monthly KPI and productivity goals.
• Establish IKEA sales campaign objectives, product strategy, roadmap and milestones to achieve rapid success within the competitive marketplace.
• Act as the escalation point for account issues or concerns during project implementation.
• Manage customer satisfaction and retention efforts through surveys and regular outreach.

Greater Denver Area

• Dapfly Energy was contracted by oil and gas companies to investigate mineral ownership prior to the sale or lease of land. Work was completed throughout Colorado and Wyoming.
• Managed land ownership and mineral right projects for company inquiries.
• Ensured comprehensive and precise documentation throughout process.
• Submitted detailed reports to clients in a timely manner.

Fort Collins, Colorado Area

• Townsquare Media is a radio, live event and digital marketing company servicing small and mid-sized markets. The account executive goal is to expand brand awareness and boost sales revenue by selling on-air, social.
• Responsible for boosting client satisfaction, retention and recurring revenue streams.
• Built rapport with new prospects to win trust of key decision makers.
• Conducted lead generation and a consultative approach to rapidly close sales.
• Outpaced sales quotas by consulting customers on the prospective return on investment and competitive advantage of advertising service offerings.

Greater St. Louis Area

• Major Brands is a wine, beer and spirits distributor operating in Missouri and Kansas.
• Executed compelling visual merchandising schemes for liquor industry clientele.
• Customized marketing strategies and campaigns for commercial customers while meeting allocated budgets for company objectives.
• Managed merchandise distribution, inventory levels and product rotation to enhance exposure and prospective revenue growth.
• Coached, trained and directed warehouse employees with an emphasis on operating at optimal levels of productivity and efficiency.
• Ensured fulfillment of next-day delivery orders by streamlining processes and ensuring deadline compliance.