Overwintering at Neumayer Station-III in Antarctica. Responsibilities including maintenance of the local network and satellite data link , RF communication. Also support of various scientific projects.

Technical support for medium and large enterprises for Email Security and Reporting Appliances of the Cisco IronPort brand. Communication to customers via phone, ticket system, or email. Escalation Engineering: Promoted to level 4 support in 10/2010. Direct point of contact for business critical cases , working directly with engineering and development to address bugs and critical failures. Beta testing. CCNA certified since 02/2010. Knowledge Base Publisher: Maintenance of our documentation system, reviewing and publishing articles to the external knowledge base for customersSubject Matter Expert (SME) for Email Security and Encryption at Cisco's user community and knowledge base

Network Maintenance: 200 NT/2000/2003, Linux(RH Enterprise), Solaris servers. Installation of network components, router and switches (Cisco), switch boards, outlets, and wiring. Network Monitoring.Backup Management: Veritas Backup Exec,HP Storage Solutions. First and second level user support: 24/7 Pager Pay. Setup/upgrades of workstations. Customizing for certain departments. Ran several webserver (Apache, IIS) for internal developer groups, Wikis, departments, work council, including HTML, PHP and SQL programmingEducation Center Support: Technical support and setup for six classrooms for onside customer training. Documentation: Application documentations, FAQs, help files for users and help desk. Introduction and guidelines for new employees. Translation from English to German. Project management: Several project groups, Firewall and Wifi integration, migration to RedHat Linux.Others: Phone systems maintenance, procurement lead, work safety councelor.