Specializing in B2B Products at Bervant, I oversee the entire product lifecycle, from conceptualization to launch. My role involves leading the development of B2B products, including customer development, roadmap creation, defining KPIs, and implementing robust measurement strategies. Through strategic planning and execution, I ensure alignment with business objectives and drive the success of our products in the market.

Managed relationships between Knoema's data partners and customers, managing the lifecycle of datasets from discovery analysis, and updates, and consistently updating and maintaining complex datasets, ensuring their accuracy and relevance.

I developed Standard Operating Procedures (SOPs) tailored to client needs, ensuring efficient and effective processes. I excelled at building strong relationships with stakeholders, including data partners and customers, to understand their needs and translate them into actionable product enhancements. My role involved conducting thorough data analysis, developing structured datasets, and maintaining complex datasets to ensure their accuracy and relevance. I leveraged my customer support expertise to drive product development and deliver exceptional user experiences.

Developed technical documentation to define system components, development environments, and implementation strategies. I assisted in the design and implementation process for new products and projects, ensuring alignment with business goals. I developed and implemented solutions by company policies and procedures, collaborating with backend developers to interface with frontend applications.I also worked closely with the QA team to define test cases and metrics, and to resolve questions about test results. My proactive approach included recommending business process flow improvements and communicating problem/resolution processes to project management. Leveraging my customer support and technical expertise, I drove product development and delivered exceptional user experiences.

Software Developer

Managed and resolved customer support tickets via email and live chat, consistently delivering quick responses by set SLAs. I developed Standard Operating Procedures tailored to client needs, ensuring efficient and effective processes. I excelled at building strong relationships with stakeholders, including partners and customers, to understand their needs and translate them into actionable product enhancements.Provided support for day-to-day ICT operations, assisting in new workstation setups and desktop repairs. I managed and troubleshoot local area networks and performed operating system upgrades by installing software patches. My responsibilities also included IP telephony support and managing IT monitoring systems. I was actively involved in rolling out new IT tools and processes and maintaining an ICT inventory log of assets issued.Supported the programmatic and technical aspects of the program, including contracting and interacting with third-party providers where applicable. Leveraging my customer support and technical expertise, I drove product development and delivered exceptional user experiences, always ready to perform other relevant duties as assigned.