• Design and deliver training programs for MSMEs on digital tools and financial management.• Develop digitalization strategies tailored to MSME needs, improving operational efficiency.• Provide hands-on assistance in selecting and using digital tools like accounting software• Conduct workshops on financial reporting, budgeting, forecasting, and cash flow management.• Mentor and coach MSME owners and employees for sustainable growth.

• Install, configure, and test various computer applications for systems administration, ensuring optimal system performance.• Manage local and network servers, maintaining functionality and efficiency.• Conduct routine maintenance and troubleshooting for hardware such as computers, printers, and scanners.• Collect, sort, and analyze data, generating timely and accurate reports.• Implement robust database backup and update procedures to safeguard critical information.

• Developed strong media relationships to ensure wide outreach to the public and business partners.• Crafted and executed goal-oriented communication plans in collaboration with creative departments.• Drafted and developed content for internal and external communication channels.• Managed virtual communications effectively, promoting DDHub across various media platforms.• Oversaw the development of content for print, virtual, and broadcast media while maintaining the company’s reputation among staff and clients.• Led creative inputs for the company’s communications and publications.

• Monitored team performance using the center’s information system and databases.• Assisted the Research Officer in maintaining and updating the program’s website and conducted specific web searches.• Managed team databases and mailing lists using Microsoft Office Suite and Google Docs to crowdsource data from social media.• Engaged social media users in dialogues and discussions to enhance outreach.

• Organized and managed computers and technology-related equipment.• Provided technical support by troubleshooting technology issues for staff.• Installed and managed software applications.• Conducted group training sessions for staff and students.• Collaborated with HOD and instructional coaches to deliver technology-based learning solutions.