Branch Service Manager
Currento Manage banking transactions, handled cash, ATM and the bank Vault. o Generate leads for personal finance and mortgage business. o Execute time critical financial transactions with attention to details. o Mentor and lead team of tellers; provided award winning customer service. o Provide process improvements leading to significant reduction in transactional expenditure and time. o Assist customers on investment options; received recognition for value added customer focus. o Passionately implemented the policies & procedures; handled tough customer discussions. o Proficient at recognizing customer needs and providing relevant solutions; this resulted in our branch being recognized for top customer engagement score. o Responsible for safeguarding confidential financial and personal data & information. o Critical responsibilities include branch operations, consolidations and closings, project management, auditing and compliance. o Provide excellent staff management and customer engagement leading to retention. o Develop operating practices and ensure compliance with applicable regulationso Supported enterprise wide software conversion upgradeAchievements: Recognized for exceeding sales and services goal in 2017 and 2018
