Arif Feisal Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities:*Client Relationship Management:-Cultivate and maintain strong relationships with corporate clients.-Act as the main point of contact for client inquiries, concerns, and escalations.-Understand client needs and develop customized solutions to meet their financial objectives.*Business Development:-Identify and pursue new business opportunities with existing clients.-Collaborate with the sales team to expand the company's corporate client base.-Stay updated on industry trends and market conditions to identify potential areas for growth.*Strategic Account Management:-Develop and implement strategic account plans to achieve business objectives.-Collaborate with internal teams to ensure the seamless delivery of services to clients.-Monitor key performance indicators and implement strategies to enhance client satisfaction.*Risk Management:-Conduct regular risk assessments for corporate accounts and implement risk mitigation strategies.-Stay informed about regulatory changes and ensure compliance with industry standards.*Reporting and Analysis:-Prepare and present regular reports on account performance and business development activities. --Analyze data to identify trends, opportunities, and areas for improvement.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Manage and expand relationships with existing MNCs, Private and Public sector clients and local SMEs along with proactively identify further new business opportunities. 2. Maintain and grow the revenue of each account assigned.3. Data-sensitive and sales-minded.4. Monitor each account’s performance metrics and ensure compliance with company's operational standards.5. Work with internal support functions to ensure that every transaction that goes live on the platform meets quality standards.6. Strong knowledge of all aspects of the company business model and the online market.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Foodpanda has launched a new B2B venture called Pandamerchant, enabling better supply chain management for foodpanda vendors.Roles & responsibilities:● Represented Pandamerchant to develop trusted relationships with vendors.● Act as the lead point of contact between vendors and provide real-time support to all requests and issue escalations when necessary.● Identify key decision makers (restaurant owners, procurement managers, head chefs, suppliers)build and maintain strong relationships with vendors and constantly engage to update any new feature and product releases.● Educate and train vendors to ensure product adoption.● Ensure smooth first order successfully placed by new vendors to the central kitchen and suppliers.● Responsible for gathering feedback and analysis from vendors which will be shared in a structured manner with the product development team to help improve the marketability of Pandamerchant.Significant accomplishments:● Successfully exceeded business acquisition of monthly target with the average score card of 111%● Acquired GrabFood Signatures and big chained vendors to adopt Pandamerchant as their preferred procurement system (Brands acquired includes; Big Singh Chapati , Happy Lemon, 1901, Gloria Jean’s Coffee, The BRGR)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Roles & responsibilities:● Responsible for signing partnership agreements between Foodpanda and restaurants and brands with the main focus of driving B2B sales, seeking and securing a new partnership with vendors.● Gather both restaurant and shop feedback, monitor competitor activity and provide recommendations for improvements to management.● Exceed sales targets & performance-based goals and supporting the sales and account management department in Salesforce and administrative matters while working independently.● Heavily conducting cold calls and walk-ins, as well as scheduled in person meetings with prospect and potential vendors.● Gathering intelligence on competitors and producing analysis out of the researchSignificant accomplishments:● Successfully exceeded business acquisition of monthly target which includes; Deals Combo, Dish Level Photography (DLP), Grab Gap Account Acquisition and other KPIs elements set by the company.● Constantly strive to provide the best user experience to restaurants and shops.● Received special recognition in Panda Excellence 2022: Panda Rock Stars for outstanding achievement and performance in September 2022.

One Ampang Business Avenue, No. A14, Jalan Ampang Utama 2/2, Ampang, Selangor

Roles & responsibilities:•Launched an enterprise business with a working capital of RM1,100 to distribute orthopedic prayer mat in Malaysia. •Involved in overall business operation and all sourcing, purchasing, logistic process, along with designing, planning and execute the packaging and marketing materials for online and offline promotion and on ground events.•Created good partnership and business networking with local and regional Islamic retailer stores.•Managed all promotion and advertising initiative raging from online, offline and on ground event participation.•Transformed the company’s operation from trading and distribution to supply and service provider.•Guided the company to successfully secure supply contracts with clients ranging from GLC and Government clients.Significant accomplishments:•Captured the market in Singapore and Brunei after 4 months of the “Sajda Mat” product entered the Malaysian market.•Lead the company to accomplish sales Revenue of RM300,000 within 2 years.•Steered the company to successfully win more than 50% of participated tender bidding and secured 2 years of supply contract with Sime Darby Plantation Sdn. Bhd.

Level 6, Sme 1, Block B, Platinum Sentral Jalan Stesen Sentral 2

Roles & responsibilities:•Assisted the team to undertake Competency & Capability Developmental Programme of SMEs in Malaysia, namely; SME Mentoring Programme, SME@University Programme, SME Expert Advisory Panel (SEAP).•Presented to the Pan African Chamber of Commerce and Industry (PACCI) and Usaha Kecil dan Menengah (UKM) of Surabaya, Indonesia. •Initiated the collaboration with local Private University- HELP University for SME@University Programme. - A first for SME Corporation Malaysia.Significant accomplishments:•Introduced the Competency & Capability Developmental Programme in East Malaysia which benefitted 65 SMEs in obtaining 4-Star SME Corp rating and received matching grant assistance.•Increased the number of collaborating University for the SME@University Programme to 8 public and 1 private higher learning institution.

Sri Pentas, No.3 Persiaran Bandar Utama, Bandar Utama 47800 Petaling, Selangor D

Roles & responsibilities:•Effectively assisted Coca-Cola and Fanta to a fruitful marketing campaign on TV3 (Euro 2012) and TV9 (Mencari Resipi Temurun).•Facilitated the first Hip-Hop themed dance competition on Free to Air TV which attracted more than 1million viewership.•Supervised the inaugural Karnival Nusajaya and presented to UEM Berhad on the event post mortem and prepared a proposal report which identified best practices and opportunities for improvement.•Involved in the Berita Harian newspaper rebranding project to increase the Malay readers market share. Significant accomplishments:•Successfully organized 8TV’s 8th Anniversary celebration event fully sponsored with zero budget spent.

Bachelor Of Industrial Design, Industrial And Product Design

Bachelor Of Industrial Design, Industrial and Product Design

Bachelor Of Design, Product Design

Foundation In Creative Multimedia, Interface Design

Education record