As an IT Support Engineer, I am committed to optimizing project efficiency and ensuring client satisfaction. I have a proven track record in troubleshooting and resolving technical issues efficiently, using my strong background in operating systems, networking protocols, and programming languages.I am proficient in supporting software applications and ensuring customer satisfaction. My ability to analyze symptoms, investigate root causes, and implement effective solutions has led to a notable increase in project completion rates and reduced downtime. I am also passionate about driving innovation, fostering collaboration, and enhancing team performance.Currently, I am enrolled in a data analyst bootcamp on Myskill.id to deepen my system engineering expertise and expand my skill set. I am also a PCAP certified Python programmer, which enables me to automate tasks and develop scripts for various purposes. Additionally, I am completing my Computer Engineering education at SMK Negeri 4 Serang, where I have gained practical knowledge and experience in IT hardware and software.
