Muhammad .'s Location
Bengaluru, Karnataka, India, India
About Muhammad .
SAP Service Delivery Management with in-depth experience in S4/HANNA and SAP ECC Application Management Services (AMS) and Implementation. Have managed Large Engagements in the Application Management space - Transition and Delivery. Led diverse teams whilst successfully managing multiple projects in Banking and Financial Services, Oil, and Gas, Telecom, Supply Chain / Logistics, Travel and Hospitality, Telecoms, Retail, and semiconductors for clients in KSA, Europe, the US, and Asia. Empowers the team to take levels of ownership and responsibility for high-quality task completion. Fosters trust and reward outstanding performance whilst showing the drive, focus, and commitment expected of other team members. An open and effective communicator, consistently delivering project updates at operational, board, and stakeholder levels. Proactive needs identifier, solution generator, and resource allocator with a well-established reputation among clients and colleagues for outstanding project deliver.Core Competencies -▪ Process re-engineering, Corporate Reporting ▪ Project Risk Management, Change Management ▪ People Management ▪ Quality Assurance, Customer Service Management ▪ Communication Management ▪ Stakeholder Management, Team Management • System Integration • Budgeting • Presentations • Quality Assurance • Requirements Gathering • RFPs/RFIs • Consultation services • Project Management • Training & Development • Scheduling • Due Diligence • Vendor Management • Automation • Client Relations • Process Improvement • Strategic PlanningCorporate Reporting Process Review and Audits – Regularly monitors, reviews and feedback on project KPIs with key operational and strategic personnel, highlighting areas of concern and offering timely, suitable solutions. At NTT DATA. established and managed the corporate reporting function meeting the requirement to provide monthly overview reports for the MD/CEO; provided quarterly report data for board meetings covering financial reporting and key issues. Increased live projects status reporting accuracy.
Muhammad .'s Current Company Details
SAP Service Delivery Management
Muhammad . Work Experience Details
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Sap Service Delivery ManagerNtt Data Business Solutions Private Limited And Shell. Jun 2019 - May 2023Bengaluru, Karnataka, IndiaClients/Engagements: Bloch India and German, GIFT City, DOMS, Matrix, RRIPL, MDIL, Digvijay Cement, Mahalaxmi TMT, Sahyadri, Giriraj, Ganga Fashion, Omega Elevator ARAI, DHFL and RPG. • Work with internal business units to drive the growth of the account • Establish / Refine process improvement, Productivity Improvement, Agile model of working• Financial Management, Forecasting, and Driving Margin Improvement programs• Support presales for account growth, reviewing new deals, presentation to clients• Work with multiple internal stakeholders, service lines, and support functions to drive required Outcome• Excellent understanding of Contract Management, MSA, Quality Management and Risk Management• Acts as a coach, developing new talents for the future• Responsible for the daily operation, including interviewing and hiring resources, management of practice budget, definition and implementation of KPIs to all leads and consultants.• Responsible for SLA compliance in the region• Responsible for the daily operation, including interviewing and hiring resources, management of practice• Managing client and stakeholder relationships.• Providing leadership to project teams and clients.• Advising clients on project governance.• Setting up an appropriate project organization.• Agile Sprint Planning using scrum master process.• Managed relationships with project stakeholders, including internal and external clients, keeping • stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.• Managed and communicated a clear vision of the project objectives and motivated the project team to achieve SAP S/4 HANA Enterprise Management 1809 ImplementationClint: Godrej Housing Finance. Management of S/4 HANA Team, S/4 HANA Road Map and Migration. Management of project budget, definition and implementation of KPIs to all managers and consultants. -
Delivery Manager In Sap PracticeIslamic Development Bank Jeddah- Ksa Apr 2018 - Mar 2019Jeddah, Makkah, Saudi ArabiaResponsible for managing E2E delivery for a large SAP AMS account and multiple small-medium size SAP accounts and partnered cloud hosting and support.Deployed various innovation levers to reduce operational costs faster time to market and improve user experience, including various automation and industrialization leversTake part in creating proposals, deal reviews, and making presentations to the clientsConduct periodic delivery reviews to identify issues and resolve them advise on risks and suggest corrective actionsManage and improve offshore cost of delivery and contribution marginsWork with on-site delivery executives and transform the deliveryWork with client executives and enhance offshore businessWork closely with customer management to understand the business requirement for the projects, develop effective working relationships and ongoing management processes for the project, manage all Project FinancesManaging monitor and motivates the cross-functional teams assigned to the projectsHave managed Large Engagements in Application Management space - Transition and DeliveryHave Good knowledge of Project Management ITIL and CMMI Level 5 processesResponsible for managing the change request KPI SLAs and all incident related SLAsI am the first reporting and escalation point for the Client for all operational mattersWork with the Client's IT management for new projectsExcellent analytical and problem-solving skillsExcellent verbal and written communication skills and can communicate clearly and conciselyStrong executive presence and ability to interact with Customer Top ManagementProven ability to transfer knowledge and stay aware of current trends and technical advancementsPassionate about SAP, ready to learn and grow
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Project ManagerGazt (General Authority Of Tax) Riyadh - Ksa May 2017 - Jan 2018Saudi ArabiaRoles and Responsibilities:Working with clients to determine project definition and business requirements.in charge of the contractual and administrative aspects of the project.Managing client and stakeholder relationships at project level.Providing leadership to project teams and clients.Advising clients on project governance.Setting up an appropriate project organization.Agile Sprint Planning using scrum master process.Developing work plans and coordinating the activities of the project team and sub-team.Managing project planning and scheduling.Participated in the project planning activities and managed the execution of projects according to plan (Discovery & Evaluation, initiating to Closing) Managed relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.Managed and communicated a clear vision of the projects objectives and motivated the project team to achieve them; created a project environment that enables peak performance by team members.Proactively identified changes in work scope and ensured appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.Escalated early issues about the project to account management.Determined what constitutes successful closure for all parties.Gained acceptance and sign-off by all parties when closure was attained.Proactively managed project stakeholder satisfaction to position and secured customer reference and success story. Coaching and Mentoring.Performed Project Reviews and mentored project managers on project management methodology, standards and processes.Coached to clarify assignments and deliverables to project team; reviewed quality of work and managed integration of team member’s work; provided performance input to project team member’s functional ma
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Account ManagementGe Healthcare Jan 2015 - Nov 2016IndiaRoles and Responsibilities:Working with clients to determine project definition and business requirements.In charge of the contractual and administrative aspects of the project.Managing client and stakeholder relationships at project level.Providing leadership to project teams and clients.Advising clients on project governance.Setting up an appropriate project organization.Developing work plans and coordinating the activities of the project team and sub-team.Managing project planning and scheduling.Participated in the project planning activities and managed the execution of projects according to plan (Discovery & Evaluation, initiating to Closing) Managed relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.Managed and communicated a clear vision of the projects objectives and motivated the project team to achieve them; created a project environment that enables peak performance by team members.Proactively identified changes in work scope and ensured appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.Escalated early issues about the project to account management.Determined what constitutes successful closure for all parties.Gained acceptance and sign-off by all parties when closure was attained.Proactively managed project stakeholder satisfaction to position and secured customer reference and success story. Coaching and Mentoring.Performed Project Reviews and mentored project managers on project management methodology, standards and processes.Coached to clarify assignments and deliverables to project team; reviewed quality of work and managed integration of team member’s work; provided performance input to project team member’s functional management. -
Service Delivery Manager - Sap PracticeItc Infotech Jan 2013 - Aug 2014IndiaSAP Production Support Project - Client CMS Energy USA MES Integration Support Project - Client Dr. Lauterbach Europe ITC SAP Data masking engagement - Client Camouflage Europe ITCFMCG Internal Project SAP Implementation - Client ITC India SAP Data migration project - Client Zamin AMAPA South Africa Roles and Responsibilities:Managing project delivery expectations and relationships with clients and partners, drove all the decision-making meetings such as GO/No - GO meetings, steering comate meeting.Managed all the Phases and Activities spanning over the entire project between client partners and team across the globe.Reviving of Test Plans and Test Cases for Unit testing, Integration testing and User Acceptance Testing.Reviewing testing process documents Reviewing User Manual and conducting End User Training.Coordinated the team for testing after each phase of SAP application or data is moved to new server at AtlantaCoordinating with Core Users and BPO’s for the project.Managed to get resolved the Business user problems. Monitoring the Post Go-Live Production Support / Stabilization -
Project ManagerIbm Ix Jan 2010 - Feb 2012IndiaDirect & Manage Project Execution:Client Deutsche Bank Europe - SAP Production Support Project.Client Sara Lee Global- SAP Data Migration project.Client: Deutsche Bank Europe - SAP Production Support Project.Deutsche Bank is a leading global investment bank with a substantial private client’s franchise. With more than 100,000 employees in 73 countries, Deutsche Bank offers unparalleled financial services throughout the world.Roles and Responsibilities:EVEAN Project is a 24/7 finance production management support project with first and second level production support for UK EMEA Europe, Asia specific and North America.Organized relevant meetings and kept track of attendance of required attendees:Responsible for SLA compliance for the regionResource Management ensuring 24/7 operationsProcess implementationManaging Global Incident managementManaging backlog SLA monitoring, Monitoring the ticket closer adhering to SLAMonitoring and controlling tickets which could cross SLAStatus update internal within the team and with managementStatus review with customerCustomer escalation handlingEnsuring the Month end and Year End processing for the regionRCA/Postmortem of all the ME and YE issuesWorking with Problem Management team for RCA and L3 To be “Manager on Duty” Client Sara Lee Global- SAP Data Migration project:The Objective of this project was to move the SAP applications from existing data center to the new Data Center in Atlanta. The local supplier HP has built the systems, IBM has provided overall project management. Performed testing, Co-ordinated with the business users for testing, Sign-off after the move and "GO" decision.Roles and Responsibilities:Managing project delivery expectations and relationships with clients and partners, drove all the decision-making meetings such as GO/No - GO meetings, steering comate meeting. -
Sap Functional Consultant And ManagementSatyam Computer Services Ltd Jan 2005 - Oct 2010IndiaEstablishing project charterEstablishing & maintaining the Project Management Plan for the project including:Scope Management PlanStakeholder ManagementCommunication PlanSchedule Management PlanProject Cutover Plan.Facilitating project meetings including: Project Kick-off, Project Status, Stakeholders, and PLC Decisions.Procuring and managing resources. Was responsible Identifying, documenting, and assigning project roles, responsibilities, and reporting relationships.Developed, Executed and monitored the project activities against the Project Management Plan.Provided ongoing performance feedback to the project team.Managing corrective actions to closure.Monitored project team health and ensured in creating a positive and healthy working relationship between Client and Satyam project teams.Organized the project workshop for knowledge transfer and high-level scope freezingOrganized the SAP Overview session for all 9 modules in scope (FI, CO, SD, MM, PP, WM, PM, HCM and ABAP). Procuring and managing resources. Was responsible Identifying, documenting, and assigning project roles, responsibilities, and reporting relationshipsDrove all the decision-making meetings such as steering comate meetings, PLC Committee Meetings etc.
Muhammad . Education Details
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Be In Computer Science And Technology -
Be In Computer Science And TechnologyComputers
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Dayananda Sagar Colleage Of EngineeringFirst Class
Frequently Asked Questions about Muhammad .
What is Muhammad .'s role at the current company?
Muhammad .'s current role is SAP Service Delivery Management.
What schools did Muhammad . attend?
Muhammad . attended Be In Computer Science And Technology, Be In Computer Science And Technology, Dayananda Sagar Colleage Of Engineering.
Not the Muhammad . you were looking for?
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Muhammad .
Cs Engineer | Software Developer | Python, Java Enthusiast | Web Developer | Machine LearningKannur -
Muhammad
Sarala Birla University | Java, Kotlin & Sql | Backend & Android Developer | Always Learning And Improving In Backend & Android DevelopmentBihar, India -
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