Muhammad Aamir Email & Phone Number

Multan, Punjab, Pakistan

Working as a client services advisor for a property management software

Lahore, Punjab, Pakistan

Remote

As a Customer Success Manager at Whatagraph, I ensured client satisfaction and success. Responsibilities included onboarding new clients, providing training and technical support, and understanding client needs and goals.Main responsibilities:- Onboarding new clients: setting up accounts, providing platform training, and answering questions.- Working closely with clients: understanding needs and goals, creating custom reports and dashboards.Additional responsibilities:- Identifying areas for improvement and developing strategies to achieve goals.- Analyzing client data, identifying patterns and trends, and providing recommendations.Worked with clients from various industries to help them achieve goals and improve performance.

Karachi

As a Customer Success Manager at Botsify, I ensured client satisfaction and success through onboarding, training, and support. I set up accounts, provided tutorials, and addressed queries for new clients. I collaborated with clients to understand their unique needs and goals, creating custom chatbot solutions for process automation and improvement. Leveraging my experience and platform knowledge, I offered tailored recommendations and support for desired outcomes.I managed and mentored a team of 3 account managers, equipping them with tools, training, and best practices for effective client communication and management. I monitored their performance and provided constructive feedback for improvement.Working at Botsify allowed me to assist clients from diverse industries with chatbot solutions, enhancing their performance. It was a challenging yet rewarding experience, enabling me to understand clients' needs and provide guidance and support.

Lahore, Punjab, Pakistan

As a Client Manager at Fillmbaily, I managed and developed client relationships, ensuring satisfaction with our services. This involved identifying marketing needs, implementing strategies, and reporting on progress and results.My main responsibility was being the primary point of contact, understanding clients' unique needs and goals. I worked closely with them to develop tailored marketing strategies aligned with their objectives. I provided regular updates and reports on progress and results.In addition to client management, I coordinated with internal teams to execute campaigns successfully. This involved overseeing creative, digital, and media teams to deliver high-quality solutions.Overall, my time at Fillmbaily was a rewarding experience. I enjoyed working with clients to understand their needs and develop effective marketing strategies. I built strong relationships and witnessed the positive impact of our efforts on their businesses.

Ca (Afc), Business And Personal/Financial Services Marketing Operations

Digital Marketing, Marketing

Fsc, Pre-Engineering