Muhammad Abdullah Email & Phone Number

Islāmābād, Pakistan

• HR People Ops- Employee Services - Employee Onboarding - Employee Exits and Off boarding- Final Settlements and Clearances • Employee Engagement | Employer Branding- Engagement Analytics• Recruitment | Tech and Non Tech | Mass Recruitment- Campus Drives and Job Fairs- TP Recruitment• ODesign & OB - Comp & Benefits Analysis, Upgradation - Developing Org Charts, Process flows & Organograms• Policy - Revision and Compliance- Labor Law Compliance • L&D- Internal & External Trainings• HR Analytics | People Analytics- Satisfaction Surveys - Exit Interviews Surveys- TNAs (Internal and External) • Payroll- Managing TP payrolling- Costing Analysis- Administrative Processing

Lahore, Punjab, Pakistan

• Compliance (Policy and Implementation) • Employee Off Boarding and Processing• New Joiner Orientations and Processing • HR reporting on Employee Turnover and Retention• HR reporting on Employee Happiness and Satisfaction • Maintaining & Updating Company Policy• Maintaining and Updating Employment Contracts - Regulatory Compliance• Designing and implementing Procedural Frameworks, Inter-Departmental SOPs • Designing HR Handbook & HR interactions Chart • HR Marketing and Recruitment - Recruitment• University Job Fairs and Company Recruitment Drives

Lahore, Punjab, Pakistan

In a growing organization with incredible potential:- Advisory role in policy formulation and implementation. - Advisory role in employee onboarding and compliance.- Advisory role towards defining and achieving a better strategic fit.- Ensuring effective employee record maintenance and data keeping.- Sourcing and conducting preliminary non-technical interviews.- Admin and general duties.- Employee grievances resolution and corrective action.

Lahore, Punjab, Pakistan

Worked for DGS on a US based In-bound Customer Service campaign in Chat and Email Support teams: - Resolving customer complaints and feedback of App-Beta and Online Store Customers. - Dealing with customer feedback on listed marketplace sellers.- Dealing with customer feedback on In-store purchases. - Customer feedback escalation with concerned US based teams. - Order Tracking, returns, confirmation and cancellations.

Lahore, Punjab, Pakistan

Worked for DGS on a US based In-bound sales campaign: - Upgrading customer packages, for 20+ Service Providers. - Follow-up on potential customers and lead generation. - Identifying and escalating customer complaints with relevant offshore departments. - Maintaining KPI scores.

Lahore, Punjab, Pakistan

In a leading hospitality chain: - Corporate Client dealing of PCHL (email, calls and in-person). - Sales reporting, Forecasting and CRM updation.- Daily, high visibility, client facing B2B interactions including those with non-corporate clients.- Event planning and management.

Lahore, Punjab, Pakistan

Worked on a new outbound sales campaign dealing with customers in the United States. - Medical industry.

Islāmābād, Pakistan

Worked in growing team of 50+ on a US based Outbound Sales campaign. - Banking and Home-finance industry.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelors of Science in Business Administration, BSBA covers essentials of Finance, Accounting, Marketing, Production Management, Global.

Gce A Levels, Business Administration And Management, General

GCE A Levels in Business Administration, Psychology, Sociology and ICT. GCE Advance Level in BA covers basics relating to Accounting.

Gce O Levels, Science