Major Responsibilities: (Treasury Operation & Post Paid Bill Management) • Ensure smooth cash management, daily/weekly/monthly assessment of cash requirement for business operation, and maintain daily treasury operation. • Manage distributor work order, distributor inflow/outflow, adjustments & other financial issues. • Prepare and maintain monthly bank reconciliation and recommend necessary adjustment. • Coordinate with accounts department regarding account payable, receivable and treasury related issues. • Ensure collection from distributor day to day transaction & cross check with bank deposits. • Ensure accuracy of Hardcopy bill delivery & successfully Ebill sending to provide customers’ bills on time to assist their payment before due date. • On time bill file processing for faster bill delivery aiming faster due collection. • Regularly investigating clients’ complaints and enriching bill receiver information database constantly & perform regular audit and investigation. • Drive e-bill growth to ensure better bill receiving experience for customers and cost savings for company.

Major Responsibilities: • Act as a Customer Service head in respective Center. • Develop working pattern that escalate team motivation / bonding / higher performance achievements. • Accumulate segment base customer feedback, complaints and query. Evaluate critical factors and provide feedback to service process for service improvement. • Monitor and follow-up received customer complaints escalation and share observations for serving process simplification. • Dealing External & Internal Stake Holder for any query or services. • Daily timely deposit the amount in Bank/G4’S service and maintains the petty cash. • Maintain and report daily/weekly/monthly financial report. • Training the front lines and give refresher on daily basis as per requirement. • Make informative and successful sale to increase customer base and brand image. • Provide one-stop customer service to enrich customer experience. • Meet queries of internal and external customers efficiently. • Escalate critical issues to concerned unit timely to ensure positive customer experience. • Error free and timely reporting of activities for timely management update. • Incorporate company values in professional dealings to comply with corporate codes of conduct.

Major responsibilities : • To act as the key contact to existing customers to manage, respond and resolve their day-to day problems in a timely and quality manner. • Identify and assess customer's needs to achieve their satisfaction. • Build sustainable relationships and trust with customers through open and interactive communication. • Answer quarries & solve the problems in front of customers.

Major responsibilities : • Scanning the sub-copy of the customers. • Putting customer information in the customer database system. • Maintaining sub copy in systematic physical file system.