• Manage and lead a team of technical IT professionals, overseeing day-to-day IT infrastructure management and ensuring optimal team performance, while applying ITIL Service Management principles to streamline processes, enhance incident response, and improve service delivery across levels 2 and 3 IT support.• Perform capacity planning and data center maintenance, system upgrades, and continuous infrastructure optimization using VMware, Citrix, Microsoft Office 365, and Azure technologies… Show more • Manage and lead a team of technical IT professionals, overseeing day-to-day IT infrastructure management and ensuring optimal team performance, while applying ITIL Service Management principles to streamline processes, enhance incident response, and improve service delivery across levels 2 and 3 IT support.• Perform capacity planning and data center maintenance, system upgrades, and continuous infrastructure optimization using VMware, Citrix, Microsoft Office 365, and Azure technologies, ensuring network integrity and data security management.• Leverage extensive expertise in Microsoft products, VMware, Citrix, Datto, and Veeam backup solutions to ensure smooth deployment and ongoing system support, including system remediation and problem resolution• Led IT project rollouts, including deploying and upgrading VMware environments, and Citrix systems, and successfully implementing Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP) with Datto and Veeam backup solutions.• Optimize and monitor IT infrastructure for peak efficiency and performance, utilizing tools like Sentinel One Antivirus for enhanced security, and ensuring seamless integration of Windows servers, Active Directory, Exchange servers, and cloud services.• Proficiently use the ConnectWise ticketing system, handling complex issues efficiently and coordinating with outsourced vendors for third-party support management.• Provide tailored IT infrastructure support to law firms, property businesses, and medium-to-large organizations, ensuring solutions align with business and IT initiatives. Show less

• Delivered L3 support for cloud and on-premises infrastructure across 80+ companies.• Spearheaded the monitoring and management of Citrix, Microsoft Azure, Hyper-V, and VMware environments for over 80 clients in the GTA.• Executed daily troubleshooting and administration of Windows Server 2016/2019, Microsoft Exchange 2016/2019, and Office 365.• Provided advanced support and proactive monitoring for Veeam, CommVault, and Datto backup solutions.• Successfully orchestrated client… Show more • Delivered L3 support for cloud and on-premises infrastructure across 80+ companies.• Spearheaded the monitoring and management of Citrix, Microsoft Azure, Hyper-V, and VMware environments for over 80 clients in the GTA.• Executed daily troubleshooting and administration of Windows Server 2016/2019, Microsoft Exchange 2016/2019, and Office 365.• Provided advanced support and proactive monitoring for Veeam, CommVault, and Datto backup solutions.• Successfully orchestrated client migrations from on-prem to Microsoft Azure and Office 365.• Conducted comprehensive assessments of Hyper-V and VMware infrastructures for multiple clients.• Collaborated with clients and L2 teams to troubleshoot technical issues, manage incidents, and develop effective workarounds.• Optimized health, performance, and resource utilization for Triella's Data Center infrastructure (48-host cluster) through continuous monitoring.• Proactively monitored and responded to system alerts, including server disks, firewall traffic, unauthorized access, and security breaches.• Led strategic communication with suppliers and stakeholders (Dell, HP, Veeam, Datto, Mimecast, Microsoft, Cisco) to deploy new products and applications.• Directed the deployment of new applications and the onboarding of client infrastructure, successfully leading a team of IT professionals.• Rebuilt and restored ransomware-affected infrastructure, including VMware and Hyper-V environments, ensuring full recovery.• Mentored L2 technicians and new team members on tools and client infrastructure.• Delivered end-user training on applications and tools, including MS Office 365, Mimecast, Azure Desktop, and Citrix Desktop. Show less

• Provide Tier II level support for various constituencies, install, Investigate and troubleshoot.• Administration of Microsoft OS such as Windows 7/8 and Windows 10 • Administration and configuration of CISCO switches, routers and wireless controller.• Active Directory user accounts creation and administration ,Group Policies implementation, data backup scheduling • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources… Show more • Provide Tier II level support for various constituencies, install, Investigate and troubleshoot.• Administration of Microsoft OS such as Windows 7/8 and Windows 10 • Administration and configuration of CISCO switches, routers and wireless controller.• Active Directory user accounts creation and administration ,Group Policies implementation, data backup scheduling • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled job• Configures and installs personal computer software packages, software upgrades, PC support, emulation, internal/external modems and upgrades to hardware and software to meet user needs.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.• Perform ongoing performance tuning, hardware upgrades, Data Loss Prevention and resource optimization Configuration of CPU, memory, and disk partitions • Administration of SharePoint 2013 sites i-e Create and administration of user profiles, data security.• VM Ware & Hyper-V configuration and setup• Installation / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Ensure network connectivity throughout company's LAN/WAN infrastructure • Working with the management to determine resource requirements, budget, and personnel needed to preserve the network in a productive status. • Evaluates end user needs and recommends appropriate equipment and software configurations• Leading assistance, troubleshooting, and provide solutions through IT helpdesk Show less

• Installation ,configuration and migration of Microsoft Windows Server 2008,2012,Microsoft windows 7 and Windows 8• Troubleshooting network communication issues, performance issues, application performance issues, end-user issues, server failures, and resolve networking equipment and storage system failures,• Provided functional and technical support, troubleshooting and diagnosing Hardware and Software problems to all AMC client companies.• Implementation of LAN solutions using… Show more • Installation ,configuration and migration of Microsoft Windows Server 2008,2012,Microsoft windows 7 and Windows 8• Troubleshooting network communication issues, performance issues, application performance issues, end-user issues, server failures, and resolve networking equipment and storage system failures,• Provided functional and technical support, troubleshooting and diagnosing Hardware and Software problems to all AMC client companies.• Implementation of LAN solutions using Windows Server 2008 R2 / 2012, Windows 7/ 8 and SharePoint 2013• Installation and configuration of SharePoint 2013 Server, Farm, Web Application, Site Collection and sites.• Troubleshoot and resolve application-related issues• Respond to and action end user SharePoint service requests• Provide technical support to the SharePoint environment• Test and deploy applications and web parts to be integrated with SharePoint• Develop testing strategies, test scenarios, and participate in their execution• Validate test results and identify any problems, their resolution, including contacting Microsoft support and other resources• Data Backup and setup of central data storage ,NAS,DAS,SAN • Installation and configuration of network printers.• Complete setup of cisco firewalls to secure complete network of and organization.• Suggest and Implement the best IT solutions in line with company’s requirements and latest market software/hardware.• Maintain current and accurate inventory of technology hardware, software and resources Show less

Performing analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers.• Diagnoses and resolves problems in response to customer reported incidents and confers with end users to determine types of hardware and software required; • Installation new hardware and software and maintenance of existing components;.• Training end users in the use of equipment and software.• Performing… Show more Performing analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers.• Diagnoses and resolves problems in response to customer reported incidents and confers with end users to determine types of hardware and software required; • Installation new hardware and software and maintenance of existing components;.• Training end users in the use of equipment and software.• Performing general maintenance tasks, troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization • Preparing progress reports for all work performed, evaluates products for compatibility, expandability, and ease of use and support, recommendation to management the support or nonsupport of evaluated products. • Providing proactive 1st and 2nd line support for all users across a range of technology platforms ranging from desktops, laptops, tablets and smart phones.• Providing appropriate resolution and steps that should be taken in a particular situation. Prioritize work based on emergency or urgent requirements.• Troubleshoot and Diagnoses the problem remotely using Team Viewer and Logion Pro.• Leading a team of engineers , mentoring and directing on IT services• Implementing, managing & maintaining MS windows server 2003/08/12• Creating & maintenance of domain & domain controller (DC) in windows 2008 server.• Installation and configuration of all operating systems(win Xp/7/8) for clients and complete packages of software’s • Installation and network setup of Peachtree and Tally accounting software’s• VPN installation and configurations • Ensure that the IT system is up and running at all the times at its fullest efficiency.• Advice on new/advance technology and solutions.• Installation and configuration of MySQL sand SharePoint Server Show less