Muhammad Agus

Muhammad Agus Email and Phone Number

Senior Customer Support Specialist | Senior Technical Support | Senior Content Review Analyst @ Exness
limassol, cyprus
Muhammad Agus's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
About Muhammad Agus

I am a hardworking and honest individual known for my commitment to excellence in every task. With a background in technical support, customer support, and content review analysis, I bring a diverse skill set and a proven track record of delivering high-quality results. My work experience reflects my ability to thrive in collaborative environments, showcasing my strong team spirit and effective communication skills. Additionally, I am a social person who values interpersonal connections, making me an asset in fostering positive relationships within the workplace. Overall, my dedication, integrity, and team-oriented approach make me a valuable and reliable contributor to any team or project.

Muhammad Agus's Current Company Details
Exness

Exness

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Senior Customer Support Specialist | Senior Technical Support | Senior Content Review Analyst
limassol, cyprus
Website:
exness.com
Employees:
888
Muhammad Agus Work Experience Details
  • Exness
    Senior Customer Support Specialist
    Exness Aug 2021 - Present
    Malaysia
    1. To process client's request via live chat, email and phone call2. To ensure operating systems are functioning properly and report to Shift Leader if it fails3. To update clients on their request status accordingly4. To escalate issue to appropriate specialist when needed via SalesForce or Jira5. To perform other ad hoc tasks assigned by manager
  • Accenture
    Senior Content Moderator
    Accenture May 2018 - May 2020
    Malaysia
    1. Monitoring set of rules to determine content is permissible or not such as pornography, violation and hate speech2. Responsibility for small transaction, portfolio analysisreporting requirement
  • Tm One
    Technical Support Specialist
    Tm One Feb 2016 - Jul 2017
    Malaysia
    1. Coordinate with the sales team to create marketing campaigns2. Monitor key online marketing metrics to track success3. Recruiting and hiring employees4. Diagnosing, repairing and resolving about company product to customer5. Answer incoming calls and respond to customer’s emails6. Identify and escalate issues to supervisors
  • Mandiri Sejahetra Cargo Malaysia
    Digital Marketing Specialist
    Mandiri Sejahetra Cargo Malaysia Jan 2014 - Jan 2016
    Malaysia
    1. Providing helpful information to complaint2. Responsibility for promoting the product of company3. Answer incoming calls and respond to customer’s emails4. Cold call to arrange meeting with the potential customers to prospect for new bussiness

Muhammad Agus Education Details

Frequently Asked Questions about Muhammad Agus

What company does Muhammad Agus work for?

Muhammad Agus works for Exness

What is Muhammad Agus's role at the current company?

Muhammad Agus's current role is Senior Customer Support Specialist | Senior Technical Support | Senior Content Review Analyst.

What schools did Muhammad Agus attend?

Muhammad Agus attended National University Of Malaysia (Ukm).

Who are Muhammad Agus's colleagues?

Muhammad Agus's colleagues are Dmitry Kashitsin, Daniel Asare Yeboah, Anjan Puzari, Ammar Amin, Prithvi Mj, Emmanuel Chinwuba, Adnan Ahmed Awan.

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