Muhammad Aiman Hakim Email and Phone Number

Monitor a wide variety of information and network systems that include, LAN/WAN systems, routers and core applicationsReporting to ISP when persistent, unfixable• Proactively monitor and troubleshoot • systems operations• systems problems network outages software issues• Respond to alarms and alerts from network tools• Responds to incidents submitted by customers and internal staff via phone call / email /WhatsApp• Creates and reports tickets for events and incidents• Provide timely response to all incidents, outages and performance alerts - ISP• Notify customer and third-party service providers of issues, outages and remediation status• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact• Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate• Perform basic systems testing and operational tasks - 1" & 1.5 level• Conducts specific procedures to proactively check the health and welfare of the applications / network equipment• Gathers the incident history and preserve it for later use• Perform and generate analysis report based on customer / ISP requests• Generate monthly report for Operational Review Meeting with customers• Support technical teams in 24 x 7 environment operational environments with high uptime requirements.• Other duties as assigned - installation of certs, network connectivity testing, script execution, etc...• Work with internal and external technical and service teams to create and/or update knowledge base articles

• Gained knowledge of RAN technologies and protocols, with exposure to 5G NSA, SA, and emerging network technologies,while developing an understanding of their functionalities and technologies.• Assisted in network optimizations and conducted performance analyses.• Contributed to problem management by analyzing issues, supporting governance, documenting, and preparing reports.• Supported the Transmission Microwave Interference Process Flow and BO ZTE MW Acceptance Process Flow.• Conducted data analysis on packet loss for 4G versus 5G using Ookla data, based on distinct in Malaysia.• Performed Service Affecting Alarm Reviews after extracting data from the Ericsson Network Manager system.• Analyzed repeated trouble tickets with minor severity to identify recurring issues on specific sites.

• Created animated videos that were centered on children aged 5 to 12 years.• Gained expertise in Adobe After Effects to bring static images to life, added special effects, and enhanced the visual.• Proficient in Adobe Illustrator to design and create visually appealing characters, and backgrounds for animations.

Executed tasks, including the replacement of the oil filter, brake pads, shock absorbers, and the comprehensive maintenance of vehicle engines and air conditioning systems